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Technical Support Assistant
2 weeks ago
The responsibilities of the Technical Support Assistant (Juniore) include the following:
- First level of analysis and responding to technical support tickets.
- Contacting clients to find out the nature of the technical issue.
- Assist and coordinate with the maintenance and development team for troubleshooting.
- Diagnosing and troubleshooting software, network, database issues.
- Traveling to clients' offices or Data Center within Singapore.
- Rotate in shift work during software testing and deployment.
- Maintaining good client relations.
- Ability to proposing simple and effective solutions.
- Documenting the detailed analysis of the ticket and reporting.
- Excellent Team player.
Requirements:
- Diploma in computer science or information technologyrelated field
- Knowledge of code execution, web services, and API e.g. C++, Java, RoR, Ansible, Unix, SQL Command.
- Knowledge of scripting (Shell, Perl) is good to have.
- Ability to troubleshoot complex software, hardware, network issues.
- Excellent written and oral communication and articulating the observation and problems noticed.
- Critical thinker.
- Good interpersonal skills.
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