Technical Support Assistant

2 weeks ago


Singapore QUANTUM INVENTIONS PRIVATE LIMITED Full time
The Technical Support Assistant (Junior) is to assist our clients with all technical-related issues.

The responsibilities of the Technical Support Assistant (Juniore) include the following:

  • First level of analysis and responding to technical support tickets.
  • Contacting clients to find out the nature of the technical issue.
  • Assist and coordinate with the maintenance and development team for troubleshooting.
  • Diagnosing and troubleshooting software, network, database issues.
  • Traveling to clients' offices or Data Center within Singapore.
  • Rotate in shift work during software testing and deployment.
  • Maintaining good client relations.
  • Ability to proposing simple and effective solutions.
  • Documenting the detailed analysis of the ticket and reporting.
  • Excellent Team player.

Requirements:

  • Diploma in computer science or information technologyrelated field
  • Knowledge of code execution, web services, and API e.g. C++, Java, RoR, Ansible, Unix, SQL Command.
  • Knowledge of scripting (Shell, Perl) is good to have.
  • Ability to troubleshoot complex software, hardware, network issues.
  • Excellent written and oral communication and articulating the observation and problems noticed.
  • Critical thinker.
  • Good interpersonal skills.

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