Technical Support Consultant

4 weeks ago


Singapore WIZ TECHNOLOGIES (S) PTE. LTD. Full time
Roles & Responsibilities

Job Description
WIZTECH firmly believes in staff empowerment. In line with WIZTECH’s core values, the candidate is expected to uphold accountability, practise integrity, promote collaboration and ensure customer success.


The number one goal of everyone in our team is to make our clients exceptionally happy, as customer experience is key. The Technical Support Consultant (L2) plays a crucial role in making sure that happens, as the next line of support to our Service Desk. Our Service Desk functions as the Single Point of Contact (SPOC) for our clients.


The Technical Support Consultant (L2) provides Tier 2 support to our clients; handling escalated support requests from Service Desk Support Consultant (Level 1), as well as any projects that require on-site troubleshooting, installations or implementations. As such, the role requires the candidate to be fairly exposed to Active Directory, server, network, Exchange or any cloud infrastructure administration.


Having excellent teamwork and communication skills, good ability to diagnose and troubleshoot issues quickly, as well as having a proactive, adaptable and a learning mindset enables us to be a pillar to our clients’ success.


When assistance is needed, the Technical Support Consultant (L2) can turn to the Level 3 team, the Service Delivery Manager and Technical Manager for guidance and support.


Responsibilities

  • Able to function on a 24 by 7, shift-rotational basis, including weekends.
  • Delight our clients with a friendly, quick and helpful experience.
  • Use our ITSM Portal to work on and resolve escalated Incidents and Service Requests from the Service Desk or Level 2 team.
  • Work with Service Desk Support Consultant (Level 1) to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue.
  • Assist the client with remote or on-site troubleshooting activities.
  • Assist the client with on-site installation/implementation & removal of equipment.
  • Managing and recording all work through our ITSM portal.
  • Split tickets that have several issues into their own individual tickets to ensure linear tracking and resolution.
  • Ensure tickets are not ‘stale’ throughout the Incident lifecycle process, and all tickets meet the Service Levels (SLA).
  • Escalate tickets that require Team Lead or Technical Manager support.
  • On-site hardware maintenance and support.
  • Create and maintain documentations for on-site processes.
  • Make sure that client documentations are well maintained.
  • Collaborate with Projects team from time to time, to assist with project implementations on-site.
  • Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and clients.
  • Adhere to the schedules provided by the Team Leads or Service Delivery Manager.
  • Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks.
  • Follow all our Security Procedures and keeping a vigilant eye for Security Issues.
  • Identify opportunities for improvement and make constructive suggestions for change.
  • Contribute to the process of innovative change effectively.
  • Undertake other duties as required by the Team Lead or Service Delivery Manager.

Requirements

  • Diploma or Degree in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent).
  • ITIL v4 certification will be an advantage.
  • CCNA, Microsoft certifications, VMWare or Fortinet certifications will be an advantage.
  • At least 2 to 3 years’ work experience as a Level 2 Technical Support Engineer, Desktop Support Engineer, IT Service Desk Engineer or similar roles.
  • Hands-on experience with Windows/Linux OS environments.
  • Hands-on experience in managing Active Directory, M365, MS Exchange, Storage, VPN, Network or virtual computing infrastructure.
  • Good understanding of computer systems, mobile devices and other tech products.
  • Good knowledge of cloud concepts and networking.
  • Excellent ability to diagnose and troubleshoot basic to intermediate technical issues.
  • Familiarity with remote desktop applications.
  • Excellent problem-solving and communication skills.
  • Ability to provide step-by-step technical help, both written and verbal.
  • Good attention to detail.
  • Proactiveness, adaptability and a continuous learning mindset.

Tell employers what skills you have

Troubleshooting
ICT
Hardware
CCNA
Active Directory
VMware
Administration
Telecommunication
Adaptability
Service Desk
Networking
Mobile Devices
Team Lead
ITIL
VPN
Technical Support

  • Singapore WIZ TECHNOLOGIES (S) PTE. LTD. Full time

    Roles & ResponsibilitiesJob DescriptionWIZTECH firmly believes in staff empowerment. In line with WIZTECH’s core values, the candidate is expected to uphold accountability, practise integrity, promote collaboration and ensure customer success.The number one goal of everyone in our team is to make our clients exceptionally happy, as customer experience is...


  • Singapore OPTIMUM SOLUTIONS (SINGAPORE) PTE LTD Full time

    Roles & ResponsibilitiesThis is a 12-month contract role based in Singapore.Responsibilities:As a Technical Solutions Consultant, you will be the technical point of contact for our clients and internal stakeholders. You will become an expert on our advertising solutions, consult with clients on best practices and resolve any technical issues that come your...


  • Singapore OPTIMUM SOLUTIONS (SINGAPORE) PTE LTD Full time

    Roles & ResponsibilitiesThis is a 12-month contract role based in Singapore.Responsibilities:As a Technical Solutions Consultant, you will be the technical point of contact for our clients and internal stakeholders. You will become an expert on our advertising solutions, consult with clients on best practices and resolve any technical issues that come your...

  • Technical Consultant

    2 weeks ago


    Singapore Delta Capita Full time

    Role SummaryThis is a great opportunity to join our dynamic business working with some of the world's leading financial institutions. This specific role is within the Client Lifecycle Management (CLM) technology transformation area (Client Onboarding, Maintenance, Offboarding). This role requires hands on experience and knowledge with technical analysis,...

  • Technical Consultant

    2 weeks ago


    Singapore StarHub Full time

    The Technical Consultant will support sales in driving Telco services and customized solutions and connectivity needs to Enterprise customers. He/she will work closely with account managers in the Managed Accounts (MA) segments.Responsibilities:Develop comprehensive and competitive solution that is financially sound and that can be operated leveraging on...

  • Technical Consultant

    2 weeks ago


    Singapore INTERTEK MANPOWER RESOURCES PTE. LTD. Full time

    Job Description & Requirements: Performing analyses on hardware, software, and network capabilities. Consulting with management and other departments as required. Improving system efficiency by consulting with endusers and providing innovative solutions. Analyzing and improving the performance of webbased portals. Resolving logged errors, as well as ensuring...

  • Technical Consultant

    2 weeks ago


    Singapore Taulia Full time

    About Taulia:About the Job:Responsibilities: This position will work alongside Taulia Project Managers and Business Consultants to form the delivery team to implement solutions with customers. The Technical Consultant leads the efforts to integrate with client's ERP systems and the associated technical and business planning for successful rollout with the...

  • Technical Consultant

    2 weeks ago


    Singapore Cybereason Full time

    At Cybereason, we empower organisations around the world to take an entirely new approach to cybersecurity. Regardless of your role here, you will play an integral part in helping to empower our customers to reverse the attackers' advantage and end attacks from endpoint to everywhere. Our deep understanding and embodiment of our Core Values unites us as an...


  • Singapore Peoplebank Full time

    This Role:Technical Solutions ConsultantOur Client:Fortune 500 Social Media Company12 Months (renewable)SingaporeThe Product & Service Operations (PSO) organization helps businesses through scaled service delivery & operations. We combine deep expertise in our products with operational and analytical skills to design and manage scalable processes that...


  • Singapore STAR CAREER CONSULTING PTE. LTD. Full time

    Presale Technical Consultant (Network & Security)Our Esteemed and Reputable Client is looking for **a Presale Technical Consultant (Network & Security).Responsibilities: To handle Network & Security design and technical solutions To provide Network and Security solutions to Customers. Work closely with the sales team to provide technical proposals,...


  • Singapore SALT TALENT SEARCH PTE. LTD. Full time

    Roles & ResponsibilitiesSalt is looking to hire a Technical Solutions Consultant for the Social media client on a yearly renewable contract role. As a Technical Solutions Consultant, you will be the technical point of contact for our clients and internal stakeholders. You will become an expert on our advertising solutions, consult with clients on best...


  • Singapore SALT TALENT SEARCH PTE. LTD. Full time

    Roles & ResponsibilitiesSalt is looking to hire a Technical Solutions Consultant for the Social media client on a yearly renewable contract role. As a Technical Solutions Consultant, you will be the technical point of contact for our clients and internal stakeholders. You will become an expert on our advertising solutions, consult with clients on best...

  • Technical Support

    2 weeks ago


    Singapore CONVERGINT SINGAPORE PTE. LTD. Full time

    Thriving the CONVERGINT WayConvergint is a leading global systems integrator dedicated to achieving service excellence. Our collaborative approach with partners and manufacturers enables us to provide a wide array of solutions to enterprise customers. What sets us apart is our unique culture, which is shaped by our unwavering commitment to our Values and...

  • Technical Consultant

    2 weeks ago


    Singapore Philips Full time

    Job Title: Technical ConsultantRoyal Philips (NYSE:PHG,AEX:PHIA) is a leading health technology company focused on improving people's health and enabling better outcomes across the health continuum from healthy living and prevention, to diagnosis, treatment and home care. Philips leverages advanced technology and deep clinical and consumer insights to...

  • Technical Consultant

    2 weeks ago


    Singapore EAGLE INVESTMENT SYSTEMS SINGAPORE PTE. LTD. Full time

    What You'll Do:Technical Consultant is involved in the entire implementation process, focused primarily in the areas of technology, integration, compatibility, and also assists with complex implementation tasks. This role has no direct reports.Responsibilities: Demonstrate the company's processes and best practices for solutions adoption and utilization. Own...

  • Technical Consultant

    2 weeks ago


    Singapore NTT SINGAPORE PTE. LTD. Full time

    Attend and Contribute to Tender/customer briefing, discussion, presentation during sale stages. Provide consultancy to the customers. Collaborate with the Sales and Presales Team on ensuring that the endtoend solution is as per the requirement on the tender / customer's expectation. Collaborate with presales to ensure that the Mandays sizing for the projects...


  • Singapore LEVIAT PTE. LTD. Full time

    Roles & ResponsibilitiesThe Technical Sales Consultant is in charge of both sales and pre-sales activities and product specifications. The candidate must offer customers technical guidance on the application of Leviat brand products, identifying market opportunities to enhance brand recognition, and providing reliable and cost-effective solutions for issues...

  • Assistant Consultant

    2 weeks ago


    Singapore DESTINY CONSULTANT PTE. LTD. Full time

    Coordinate and follow up with customer and partners and maintain strong relationship Processing of consultation orders, payment and preparation of contract & other necessary documents Providing backend support and coordination with Customer Support, Operations and Business Development Team Maintaining clients' documents, contracts and records in PDPA manner....


  • Singapore LEVIAT PTE. LTD. Full time

    Roles & ResponsibilitiesThe Technical Sales Consultant is responsible for both sales and pre-sales and product specification. The candidate is required to provide customers with technical advice on the use of Leviat brand products and to exploit market opportunities leading to increased brand awareness. And also produces safe, practical, and cost-effective...


  • Singapore TOTAL EBIZ SOLUTIONS PTE. LTD. Full time

    Roles & ResponsibilitiesKey Responsibilities :-•Develop and implement customizations and extensions for Dynamics 365 Business Central using AL (Application Language) and other relevant technologies.•Design, develop, and test technical solutions based on client requirements and project specifications.•Integrate Business Central with other systems and...