Technical Support Consultant

4 weeks ago


Singapore OPTIMUM SOLUTIONS (SINGAPORE) PTE LTD Full time
Roles & Responsibilities

This is a 12-month contract role based in Singapore.

Responsibilities:

As a Technical Solutions Consultant, you will be the technical point of contact for our clients and internal stakeholders. You will become an expert on our advertising solutions, consult with clients on best practices and resolve any technical issues that come your way. Technical Solutions Consultants are curious by nature, comfortable working in ambiguous situations, and love coming up with creative solutions to client needs.

  • Build technical expertise in various social media advertising products (signal, measurement, and delivery) and provide consultative guidance to clients and partners on best practices and bespoke setups.
  • Resolve technical issues stemming from our client's usage of social media advertising solutions.
  • Partner closely with the Sales teams to resolve client issues, prioritize, and build market or vertical plans for technical services.

Requirements:

  • BA/BS in Marketing, Computer Science, or related degree
  • 3+ years’ experience in the Digital Advertising and/or Technology industries
  • Knowledge of Advertising Technology (AdTech) ecosystem
  • Customer-facing experience translating technical concepts and solutions to non-technical audiences
  • Experience with technically troubleshooting advertising technologies such as pixels, ad servers, auctions and delivery
  • Experience working with web technologies including, but not limited to: HTML, CSS, JavaScript and HTTP
  • Experience working with SQL and RESTful APIs

Tell employers what skills you have

Troubleshooting
troubleshooting skills
CSS
.NET
ICT
Troubleshooting client issues
Hardware
Social Media
Customerfacing
HTML
Translating
JavaScript
Web Technologies
Technical Services
SQL
Java
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