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IT Technical Support

4 weeks ago

Singapore INCOFOOD MANAGEMENT SERVICES PTE LTD Full time
Roles & Responsibilities

IT Technical Support


Job responsibilities:


· Provide technical assistance with computer hardware and software

· Log bugs and enhancement requests

· Perform hardware and software installations, configurations and updates as needed

· Resolve or escalate issues in a timely fashion

· Escalate customer complaints to management or vendor for quick/timely resolution

· Assist with piloting of new tools, technologies, and/or processes

· Create and maintain tips and tricks solutions for issue arise

· Documenting, troubleshooting and problem resolution steps

· Monitor the network infrastructure, security to ensure availability to users in a secure and controlled

manner

· Perform system administrative tasks including regular backups.

· Perform any other tasks that may be assigned from time to time.


Requirements:

· Degree in Computer Science

· Previous working experience in IT Technical support for 4 years

· Excellent customer service skills

· Strong troubleshooting and critical thinking skills

· In depth knowledge of Windows 10, Windows Server 2016, Microsoft Office 365, Firewall and

network/communication infrastructure.

· Cloud deployment and maintenance experience is preferred.


Tell employers what skills you have

Customer Service Skills
Piloting
Troubleshooting
Windows 10
Technical Assistance
Hardware
Customer Support
Critical Thinking
Computer Hardware
Microsoft Office 365
Windows Server
SQL
Networking
Linux
Technical Support

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