Senior Executive, Network Operation Development

3 weeks ago


Singapore UD Trucks Full time

Senior Executive, Network Operation Development

Department :
Uptime & Retail project (BP15821)


Job Overview
UD Trucks is known for our pioneering technologies and products within the commercial automotive industry.

The role supports the implementation of UDIS network development in respective markets, and drives retail excellence activities/standards across UDIS market (owned and private) to improve customer satisfaction and dealer efficiency/productivity.


Responsibilities and Duties

Network Development:

  • Support the market development and review on network strategy plans to meet the growth ambition of the company and new product launch.
  • Support hubs with new market entry/terminations.
  • Execute investment and divestment policy in coordination with UDIS policy and compliance.
  • Develop and update UD Dealer Facility standards/guidelines.
  • Develop retail specific guidelines or processes.
  • Facilitate importer agreement and appointment.
  • Support on signage program implementation and vendor endorsement (for local sourcing).

Operational Development:

  • Support the implementation of Customer Satisfaction survey action plan.
  • Establish process guidelines for UD Road Support and bring up the standard of service.
  • Execute dealer operating standards, and drive the implementation of dealer audit on workshop and parts process via Qualitative Requirement (QR), facilitate the training to hubs and market for audits.
  • Benchmark incentive program models and provide guidelines for importers/dealers.
  • Establish/improvise audit tool (DAT) and dashboard for QR audit progress monitoring.
  • Support market preparation for ISO certification program.
  • Support the review and execution on pricing strategy of DSIT charges.
  • Support the implementation of business system and the importer request on integration with UD system.
  • Support business plan preparation from hubs.
  • Secure Techtool solution for retail usage.
  • Review workshop organization and process for continuous improvement on turnaround time, dealer efficiency, safety and reduce unsold hours.
  • Identify best practices in retail operations for learning purpose of others in their operations.
  • Deliver management reporting requested on a timely manner.
  • Secure market readiness on new product launch.

Minimum qualifications

  • At least 1 year's experience in retail/network development, indepth understanding of the functions of the retail network and its KPI.
  • At least 3 years' experience in retail automotive business is preferred.
  • Good commercial vehicle industry knowledge and experience is an added advantage.
  • Good understanding of dealer operations and dealer financial management.
  • Excellent skills in English language (verbal and written).
  • Excellent communication and interpersonal skills.
  • Fully proficient in presentation skills.
  • Ability to work with all levels of people including internal and external stakeholders (vendors, importers).
  • Analytical skill with attention to details.
  • Proactive and resourceful.
  • Strategic thinking with holistic view.
  • Good team player.
  • Result and action oriented to meet business targets.
  • Able to adapt quickly to different environments and audiences.

About UD Trucks
Part of the Isuzu group, UD Trucks is a global leading international commercial vehicle solutions provider headquartered in Japan.

At UD Trucks, we are defining the next generation of smart logistics solutions through advanced innovations in automation, electro mobility and connectivity.

UD Trucks develops, manufactures and sells a wide range of heavy, medium and light-duty trucks, operating in more than 60 countries across all continents.

Our trucks and people go the extra mile for our customers and business partners, day in and day out.


We are an 8,000+ strong team of colleagues with 40 nationalities who bring diversity and passion in delivering our products and services.

We trust each other, work collaboratively and embrace change. At UD Trucks, our purpose is Better Life - to make life better for people and the planet.

We have developed a culture that promotes:

Diverse and friendly culture - Strong culture of diversity and inclusion, organizing annual events, daily activities and open communication platforms including various internal voluntary networks.

Empowered growth - Global exposure and growth opportunities across functions and countries through internal mobility system and self-driven career opportunities, building a learning organization by enabling self-managed learning supported by the UD Academy.

Flexibility with trust - We continue to fully support both remote working (where and when applicable) and flexible working hours, we actively encourage our colleagues to maintain a good work/life balance. You will have the autonomy and flexibility to split your working time between both our wonderful, modern and equipped HQ and remotely.

Be part of our journey to create Better Life for society,

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