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Senior Executive, Infrastructure and Network
3 months ago
Senior Executive, Infrastructure and Network **to join the team.
As an Executive for infrastructure and network, you will respond to requests for technical assistance in person whenever necessary. You will also be expected to facilitate end user training to ensure proper usage of IT equipment.
**Responsibilities: - Identify and escalate situations requiring urgent attention.
- Track and route problems, requests and document solutions along with logging all help desk interaction after every issue if necessary.
- Trouble shooting, diagnosing and resolving hardware, software and other network system problems.
- Assist with the management and maintenance of the network infrastructure, such as switches and Wi-Fi access points.
- In charge of setting up computers for new users and guarantees fast delivery of tools to users in various locations if needed.
- Conduct IT audit and certification process.
- Assist in drafting IT security and governance SOPs.
- Facilitate enduser training to ensure the correct usage of IT equipment for users.
- Any other projects that are assigned by the manager.
- At least 3 years of experience in a service desk or helpdesk environment.
- Proactive, resourceful and willing to learn and take on responsibilities.
- Team player with strong analytical, communication, interpersonal and organisational abilities.
- Capable of working independently and under time constraints.