Executive, Infrastructure and Network Specialist

1 day ago


Singapore ST LUKE'S ELDERCARE LTD. Full time
Job Title: Executive, Infrastructure and Network

We are seeking a highly skilled and experienced Executive, Infrastructure and Network to join our team at ST LUKE'S ELDERCARE LTD.

Roles and Responsibilities:

The successful candidate will be responsible for:

  • Providing technical assistance to employees in person, via phone, email, or remote access.
  • Facilitating end-user training to ensure proper usage of IT equipment.
  • Installing, configuring, testing, and maintaining network-related operating systems, applications, software, and management tools.
  • Identifying and escalating situations requiring urgent attention.
  • Tracking and routing problems, requests, and documenting solutions.
  • Troubleshooting, diagnosing, and resolving hardware, software, and network system problems.
  • Assisting with the management and maintenance of the network infrastructure, including switches and Wi-Fi access points.
  • Creating network and email accounts for new users.
  • Setting up computers for new users and ensuring fast delivery of tools to users in various locations.
  • Conducting IT audits and certification processes.
  • Assisting in drafting IT security and governance SOPs.
  • Facilitating end-user training to ensure correct usage of IT equipment.
Requirements:

The ideal candidate will possess:

  • A Higher Nitec or Diploma in IT, Engineering, or a similar discipline.
  • At least 3 years of experience in a service desk or helpdesk environment.
  • Proactive, resourceful, and willing to learn and take on responsibilities.
  • Strong analytical, communication, interpersonal, and organisational abilities.
  • Ability to work independently and under time constraints.
  • Proficiency in Microsoft Office applications.


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