IT Infrastructure and Network Executive
2 weeks ago
We are seeking a highly skilled and experienced Executive, Infrastructure and Network to join our team at ST LUKE'S ELDERCARE LTD.
Key Responsibilities:- Provide technical assistance to employees in person, via phone, email, or remote access.
- Install, configure, test, and maintain network-related operating systems, applications, software, and management tools.
- Identify and escalate urgent situations, track and route problems, and document solutions.
- Troubleshoot, diagnose, and resolve hardware, software, and network system problems.
- Assist in managing and maintaining network infrastructure, including switches and Wi-Fi access points.
- Create network and email accounts for new users.
- Set up computers for new users and ensure timely delivery of tools to users in various locations.
- Conduct IT audits and certification processes.
- Assist in drafting IT security and governance SOPs.
- Facilitate end-user training to ensure correct usage of IT equipment.
- Higher Nitec or Diploma in IT, Engineering, or a similar discipline.
- At least 3 years of experience in a service desk or helpdesk environment.
- Proactive, resourceful, and willing to learn and take on responsibilities.
- Team player with strong analytical, communication, interpersonal, and organizational abilities.
- Capable of working independently and under time constraints.
- Proficient in Microsoft Office applications.
Tell employers what skills you have
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