Network Infrastructure Specialist

24 hours ago

Singapore OPUS IT SERVICES PTE LTD Full time
Network Consultant Job Description

At OPUS IT SERVICES PTE LTD, we are seeking a skilled Network Consultant to join our team. As a Network Consultant, you will be responsible for ensuring the smooth operation of our network infrastructure.

Key Responsibilities:
  • Monitor and analyze network alerts and syslog messages to identify technical issues and problems.
  • Record incidents according to standard protocols and incident management frameworks.
  • Classify incidents and requests according to predetermined categories.
  • Conduct basic troubleshooting for commonly-encountered infrastructure and network problems.
  • Follow well-defined instructions and procedures from an action plan to carry out basic activities supporting network upgrade.
  • Ability to use simple tools and utilities to efficiently support network issues.
  • Follow and execute standard processes and techniques for network fault detection, identification, and isolation.
  • Perform regular network backup and basic device health check and related set of procedures and instructions to execute simple & routine tasks.
  • Maintain updated log and documentation of day-to-day levels of network performance.
  • Resolve commonly encountered network faults and failure using relevant network maintenance tools, in line with standard fault recovery procedures.
  • Understand escalation process and execute on a timely manner.
  • Owning of network incident assigned from opening until closure.
  • Perform call routing or escalation to 3rd party vendor.
  • Understand service level agreement (SLA) with customer and principal.
  • Produce incident report is and when it is required.
Requirements:
  • Minimum Degree in IT/Computer Science or relevant qualifications.
  • Degree holders with 3 years in IT and Network experience.
  • Diploma holders with more than 7 years of experience and good technical skills can be considered.
  • CCNA certification is preferred (Routing and switching & wired and wireless network fundamentals).
  • Good with network knowledge: IPv4, IPv6 addressing, Internetworking protocols (ARP, DHCP, DNS), Securing Networks, Routing Protocols - OSPF, EIGRP, Spanning-Tree (STP, RSTP, MSTP), Concepts of Vlans, Trunk, Access CDP, LLDP, LACP, PaGP, HSRP, VRRP.

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