Network Infrastructure Specialist

24 hours ago

Singapore OPUS IT SERVICES PTE LTD Full time
Job Title: Associate/Network Consultant

Job Summary:

We are seeking a highly skilled Associate/Network Consultant to join our team at OPUS IT SERVICES PTE LTD. The successful candidate will be responsible for providing technical support and maintenance for our network infrastructure.

Key Responsibilities:

  • Use common network management tools to receive and acknowledge network alerts and understand common syslog message levels (0 – 7)
  • Identify technical issues and problems in a timely and accurate manner
  • Record incidents according to standard protocols and incident management frameworks
  • Classify incidents and requests according to predetermined categories
  • Conduct basic troubleshooting for commonly-encountered infrastructure and network problems
  • Follow well-defined instructions and procedures from an action plan to carry out basic activities supporting network upgrade
  • Ability to use simple tools and utilities to efficiently support network issues
  • Follow and execute standard processes and techniques for network fault detection, identification, and isolation
  • Perform regular network backup and basic device health check and related set of procedures and instructions to execute simple & routine tasks
  • Maintain updated log and documentation of day-to-day levels of network performance
  • Resolve commonly encountered network faults and failure using relevant network maintenance tools, in line with standard fault recovery procedures
  • Understand escalation process and execute on a timely manner
  • Owning of network incident assigned from opening until closure
  • Perform call routing or escalation to 3rd party vendor
  • Understand service level agreement (SLA) with customer and principal
  • Produce incident report is and when it is required

Requirements:

  • Minimum Degree in IT/Computer Science or relevant qualifications
  • Degree holders with 3 years in IT and Network experience
  • Diploma holders with more than 7 years of experience and good technical skills can be considered
  • CCNA certification is preferred (Routing and switching & wired and wireless network fundamentals)
  • Good with network knowledge: IPv4, IPv6 addressing, Internetworking protocols (ARP, DHCP, DNS), Securing Networks, Routing Protocols - OSPF, EIGRP, Spanning-Tree (STP, RSTP, MSTP), Concepts of Vlans, Trunk, Access CDP, LLDP, LACP, PaGP, HSRP, VRRP

What We Offer:

As a Associate/Network Consultant at OPUS IT SERVICES PTE LTD, you will have the opportunity to work with a talented team of professionals and contribute to the success of our organization. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you

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