Guest Relation

3 weeks ago


Singapore AM RECRUITMENT PTE. LTD. Full time

1. Front Office & Desk

  • Extend a warm and professional welcome to each guest, addressing them by name for a personalized touch.
  • Coordinate with Concierge for transportation arrangements as required.
  • Escort guests to their rooms and facilitate inroom checkins for a seamless arrival experience.
  • Provide welcome refreshments and maintain awareness of room status changes.
  • Process guest checkins and checkouts efficiently using the computer system. Oversee the Club Lounge, ensuring guest comfort and safety, and perform opening and closing duties as needed.

2. Housekeeping & Laundry

  • Extend a warm greeting to every guest and ensure their comfort throughout their stay.
  • Verify the functionality of room appliances and conduct thorough cleaning of bathrooms including bathtub/hot tub/shower and furnishings.
  • Manage uniform issuance and collection procedures efficiently.
  • Collect laundry from guest rooms and deliver it promptly to ensure guest satisfaction.
  • Maintain adequate supplies on cleaning carts
  • Accurately report room statuses.

Requirements:

  • Hold at least a Professional Certificate/NiTEC, Diploma, or equivalent qualification.
  • Willingness to work on a rotating shift basis, including overnight and weekends.
  • Passionate about the hospitality industry and dedicated to providing exceptional service.
  • Possess excellent customer service and interpersonal skills.

Registration No:
R Mandy Lim Teng Hong)

EA Licence No: 23C1821 (AM Recruitment Pte Ltd)
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