Application Support Analyst

4 days ago


Singapore ITCAN PTE. LIMITED Full time
Roles & Responsibilities

Direct Responsibilities


As a team member of APS , he/she will:

  • Provide L1/L2 Application support to end-users
  • Ensure that unresolved tickets are escalated to appropriate individuals/teams based on established guidelines and procedures
  • Provide a high level of customer services and maintains customer’s trust and confidence by creating positive customer relationships
  • Adhere to Service Level objective target and roadmap
  • Maintain knowledge articles.

Contributing Responsibilities

  • Assist on DR, BCP exercise and patching cycles

Technical & Behavioral Competencies


Technical

  • With basic AS400 and Unix troubleshooting skills
  • Strong knowledge on SQL queries, data analysis
  • Familiar with Production support tools like ServiceNow and JIRA is a plus

Behavioral

  • Excellent verbal and written communication skills and has the ability to interact with a diverse group.
  • Proactive, positive attitude and desire to work as a team and help the team to achieve its objective

Specific Qualifications (if required)

  • At least 7 years of experience in Banking industry as an IT Production L1/L2 support
  • With good knowledge and experience in supporting banking products (Investment Instruments, Corporate Action, Loan, Deposits, Remittance, Foreign Exchange)
  • With good knowledge on general ledger and general accounting schemes of financial products
  • Knowledge and experience in supporting Olympic banking system is a strong plus

Tell employers what skills you have

Troubleshooting
As400
Customer Relationships
Unix
Service Level
SQL
General Ledger
JIRA
Application Support
Deposits
Banking
Foreign Exchange
ServiceNow
Customer Services

  • Singapore This is an IT support group Full time

    Highlights: Permanent job opportunity 5 days work week Great remuneration and benefits Fast & fun pace environment Experience in Linux environment and FIX Protocol is preferred. Responsibilities: Respond promptly to support requests and enquiries from clients. Work directly with our clients to understand, troubleshoot, and resolve issues with complex...


  • Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full time

    Roles & ResponsibilitiesWorking within the Embedded SRE organisation, the Application Support Analyst will be handling the day-to-day operations including handle, triage and escalate on alarms and issues that may arise.Job Responsibilities Provide Level 1 troubleshooting support and response, and be on standby up to 12h a day during the week of standby. ...


  • Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full time

    Roles & ResponsibilitiesWorking within the Embedded SRE organisation, the Application Support Analyst will be handling the day-to-day operations including handle, triage and escalate on alarms and issues that may arise.Job Responsibilities Provide Level 1 troubleshooting support and response, and be on standby up to 12h a day during the week of standby. ...


  • Singapore NEURONES IT ASIA PTE. LTD. Full time

    Roles & ResponsibilitiesWe are looking for an Application Support Officer to improve the reliability of the existing systems and support the development of the new systems. The role is based in Singapore. It requires many interactions with the teams in Europe. Your main role involves around:Production monitoring Monitor the global IT platform and execute...


  • Singapore NEURONES IT ASIA PTE. LTD. Full time

    Roles & ResponsibilitiesWe are looking for an Application Support Officer to improve the reliability of the existing systems and support the development of the new systems. The role is based in Singapore. It requires many interactions with the teams in Europe. Your main role involves around:Production monitoring Monitor the global IT platform and execute...


  • Singapore THE EDGE CONTRACTING SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesWe are seeking a skilled IT Application Support Analyst to join our consultancy team. This role requires expertise in supporting application deployments, troubleshooting technical issues using SQL, and collaborating with stakeholders to drive operational success.Key Responsibilities:Application Deployment and Support Assist in the...


  • Singapore THE EDGE CONTRACTING SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesWe are seeking a skilled IT Application Support Analyst to join our consultancy team. This role requires expertise in supporting application deployments, troubleshooting technical issues using SQL, and collaborating with stakeholders to drive operational success.Key Responsibilities:Application Deployment and Support Assist in the...


  • Singapore This is an IT support group Full time

    Calling all talented L2 - L3 Application Support Analysts!Are you able to confidently prioritise and handle issues? Do you want to take charge of your work and claim ownership?Our client is a UK Trading Firm that has been bounding up the ladder of the Financial world. They have been acquiring multiple companies within the commodities sector and have...


  • Singapore EPS COMPUTER SYSTEMS PTE LTD Full time

    Roles & ResponsibilitiesRole and Responsibilities· Ensure that the business application systems supported by IT shared service are maintained to the highest possible standard with maximum levels of attainable productivity and efficiency.· Ensure that all communication is logged into Ticketing System promptly and completely.· Manage application...


  • Singapore EPS COMPUTER SYSTEMS PTE LTD Full time

    Roles & ResponsibilitiesRole and Responsibilities· Ensure that the business application systems supported by IT shared service are maintained to the highest possible standard with maximum levels of attainable productivity and efficiency.· Ensure that all communication is logged into Ticketing System promptly and completely.· Manage application...


  • Singapore MALTEM ASIA PTE. LTD. Full time

    Roles & ResponsibilitiesMaltem Asia is currently seeking an Application Support Analyst for a Wealth Management Client based in Singapore.Requirements: Candidates must be comfortable to perform weekend standby. Candidates with relevant experience supporting SaaS platforms.Must Have Skillsets: At least 3 years of hands-on experience in supporting...


  • Singapore ASTEK SINGAPORE INNOVATION TECHNOLOGY PTE. LTD. Full time

    Roles & ResponsibilitiesASTEK has been providing IT and Engineering solutions for some of the world’s largest industrial and services groups for more than 35 years with 7200 passionate experts in 22 countries throughout Europe, APAC, Middle East and the AmericasCurrently, we are looking for Application Support Analyst which would be based in...


  • Singapore ASTEK SINGAPORE INNOVATION TECHNOLOGY PTE. LTD. Full time

    Roles & ResponsibilitiesASTEK has been providing IT and Engineering solutions for some of the world’s largest industrial and services groups for more than 35 years with 7200 passionate experts in 22 countries throughout Europe, APAC, Middle East and the AmericasCurrently, we are looking for Application Support Analyst which would be based in...


  • Singapore This is an IT support group Full time

    Job Purpose The Lead Analyst needs to ensure that the NHG Office of Human Research Protection Programme (OHRPP) provides the highest level of administrative support services for ethics, thereby ensuring the sustainability of a robust and effective research ethics review process. The Lead IRB Analyst will assist the Manager to manage the operations of the...


  • Singapore STELLAR TRADING SYSTEMS PTE. LTD. Full time

    Roles & ResponsibilitiesAbout the role: Application Support Analyst (on site 5 days )This role is about problem solving supporting trading applications and exchange connectivity for Global Derivatives Markets.Joining an award-winning application support team, you will work directly with our clients to understand, troubleshoot, and resolve issues with complex...


  • Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full time

    Roles & ResponsibilitiesWorking within the Embedded SRE organisation, the Application Support Analyst will be handling the day-to-day operations including handle, triage and escalate on alarms and issues that may arise.Job Responsibilities Provide Level 1 troubleshooting support and response, and be on rotational standby. Log, escalate and follow through...


  • Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full time

    Roles & ResponsibilitiesWorking within the Embedded SRE organisation, the Application Support Analyst will be handling the day-to-day operations including handle, triage and escalate on alarms and issues that may arise.Job Responsibilities Provide Level 1 troubleshooting support and response, and be on rotational standby. Log, escalate and follow through...


  • Singapore PROGRAM PLANNING PROFESSIONALS PTE LTD Full time

    Roles & ResponsibilitiesAs Application Support Analyst, you will be involved with innovative and fully DevOps oriented teams in order to provide support for both the Asian and Europe Region.This position is part of a support team for core banking suit of application, named ISIS. It is deployed across the ASIA & EMEA in multiple entities which targets to: ...


  • Singapore KRIS INFOTECH PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description: As Application Support Analyst, you will be involved with innovative and fully DevOps oriented teams in order to provide L1 and L2 support for both the Asian Region and the World. Build a new platform to interconnect investors, lenders and clients on syndicated markets Build a digital platform for company clients...


  • Singapore Marex Full time

    The Application Support team is responsible for providing technical support for all front office and post-trade applications including trade capture, market data, settlement and clearing systems and their associated client applications, as well as overnight risk calculation systems and the business systems used by control and support departments. The team...