Application Support Analyst
4 days ago
Direct Responsibilities
As a team member of APS , he/she will:
- Provide L1/L2 Application support to end-users
- Ensure that unresolved tickets are escalated to appropriate individuals/teams based on established guidelines and procedures
- Provide a high level of customer services and maintains customer’s trust and confidence by creating positive customer relationships
- Adhere to Service Level objective target and roadmap
- Maintain knowledge articles.
Contributing Responsibilities
- Assist on DR, BCP exercise and patching cycles
Technical & Behavioral Competencies
Technical
- With basic AS400 and Unix troubleshooting skills
- Strong knowledge on SQL queries, data analysis
- Familiar with Production support tools like ServiceNow and JIRA is a plus
Behavioral
- Excellent verbal and written communication skills and has the ability to interact with a diverse group.
- Proactive, positive attitude and desire to work as a team and help the team to achieve its objective
Specific Qualifications (if required)
- At least 7 years of experience in Banking industry as an IT Production L1/L2 support
- With good knowledge and experience in supporting banking products (Investment Instruments, Corporate Action, Loan, Deposits, Remittance, Foreign Exchange)
- With good knowledge on general ledger and general accounting schemes of financial products
- Knowledge and experience in supporting Olympic banking system is a strong plus
Tell employers what skills you have
Troubleshooting
As400
Customer Relationships
Unix
Service Level
SQL
General Ledger
JIRA
Application Support
Deposits
Banking
Foreign Exchange
ServiceNow
Customer Services
-
Application Support Analyst
6 days ago
Singapore This is an IT support group Full timeHighlights: Permanent job opportunity 5 days work week Great remuneration and benefits Fast & fun pace environment Experience in Linux environment and FIX Protocol is preferred. Responsibilities: Respond promptly to support requests and enquiries from clients. Work directly with our clients to understand, troubleshoot, and resolve issues with complex...
-
Application Support Analyst
4 days ago
Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full timeRoles & ResponsibilitiesWorking within the Embedded SRE organisation, the Application Support Analyst will be handling the day-to-day operations including handle, triage and escalate on alarms and issues that may arise.Job Responsibilities Provide Level 1 troubleshooting support and response, and be on standby up to 12h a day during the week of standby. ...
-
Application Support Analyst
2 weeks ago
Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full timeRoles & ResponsibilitiesWorking within the Embedded SRE organisation, the Application Support Analyst will be handling the day-to-day operations including handle, triage and escalate on alarms and issues that may arise.Job Responsibilities Provide Level 1 troubleshooting support and response, and be on standby up to 12h a day during the week of standby. ...
-
Application Support Analyst
4 days ago
Singapore NEURONES IT ASIA PTE. LTD. Full timeRoles & ResponsibilitiesWe are looking for an Application Support Officer to improve the reliability of the existing systems and support the development of the new systems. The role is based in Singapore. It requires many interactions with the teams in Europe. Your main role involves around:Production monitoring Monitor the global IT platform and execute...
-
Application Support Analyst
3 days ago
Singapore NEURONES IT ASIA PTE. LTD. Full timeRoles & ResponsibilitiesWe are looking for an Application Support Officer to improve the reliability of the existing systems and support the development of the new systems. The role is based in Singapore. It requires many interactions with the teams in Europe. Your main role involves around:Production monitoring Monitor the global IT platform and execute...
-
IT Application Support Analyst
2 weeks ago
Singapore THE EDGE CONTRACTING SERVICES PTE. LTD. Full timeRoles & ResponsibilitiesWe are seeking a skilled IT Application Support Analyst to join our consultancy team. This role requires expertise in supporting application deployments, troubleshooting technical issues using SQL, and collaborating with stakeholders to drive operational success.Key Responsibilities:Application Deployment and Support Assist in the...
-
IT Application Support Analyst
4 days ago
Singapore THE EDGE CONTRACTING SERVICES PTE. LTD. Full timeRoles & ResponsibilitiesWe are seeking a skilled IT Application Support Analyst to join our consultancy team. This role requires expertise in supporting application deployments, troubleshooting technical issues using SQL, and collaborating with stakeholders to drive operational success.Key Responsibilities:Application Deployment and Support Assist in the...
-
Singapore This is an IT support group Full timeCalling all talented L2 - L3 Application Support Analysts!Are you able to confidently prioritise and handle issues? Do you want to take charge of your work and claim ownership?Our client is a UK Trading Firm that has been bounding up the ladder of the Financial world. They have been acquiring multiple companies within the commodities sector and have...
-
Application Support Analyst
4 days ago
Singapore EPS COMPUTER SYSTEMS PTE LTD Full timeRoles & ResponsibilitiesRole and Responsibilities· Ensure that the business application systems supported by IT shared service are maintained to the highest possible standard with maximum levels of attainable productivity and efficiency.· Ensure that all communication is logged into Ticketing System promptly and completely.· Manage application...
-
Application Support Analyst
3 months ago
Singapore EPS COMPUTER SYSTEMS PTE LTD Full timeRoles & ResponsibilitiesRole and Responsibilities· Ensure that the business application systems supported by IT shared service are maintained to the highest possible standard with maximum levels of attainable productivity and efficiency.· Ensure that all communication is logged into Ticketing System promptly and completely.· Manage application...
-
Application Support Analyst
2 weeks ago
Singapore MALTEM ASIA PTE. LTD. Full timeRoles & ResponsibilitiesMaltem Asia is currently seeking an Application Support Analyst for a Wealth Management Client based in Singapore.Requirements: Candidates must be comfortable to perform weekend standby. Candidates with relevant experience supporting SaaS platforms.Must Have Skillsets: At least 3 years of hands-on experience in supporting...
-
Application Support Analyst
4 days ago
Singapore ASTEK SINGAPORE INNOVATION TECHNOLOGY PTE. LTD. Full timeRoles & ResponsibilitiesASTEK has been providing IT and Engineering solutions for some of the world’s largest industrial and services groups for more than 35 years with 7200 passionate experts in 22 countries throughout Europe, APAC, Middle East and the AmericasCurrently, we are looking for Application Support Analyst which would be based in...
-
Application Support Analyst
2 weeks ago
Singapore ASTEK SINGAPORE INNOVATION TECHNOLOGY PTE. LTD. Full timeRoles & ResponsibilitiesASTEK has been providing IT and Engineering solutions for some of the world’s largest industrial and services groups for more than 35 years with 7200 passionate experts in 22 countries throughout Europe, APAC, Middle East and the AmericasCurrently, we are looking for Application Support Analyst which would be based in...
-
This is an IT support group | Lead IRB Analyst
18 hours ago
Singapore This is an IT support group Full timeJob Purpose The Lead Analyst needs to ensure that the NHG Office of Human Research Protection Programme (OHRPP) provides the highest level of administrative support services for ethics, thereby ensuring the sustainability of a robust and effective research ethics review process. The Lead IRB Analyst will assist the Manager to manage the operations of the...
-
Application Support Analyst
3 months ago
Singapore STELLAR TRADING SYSTEMS PTE. LTD. Full timeRoles & ResponsibilitiesAbout the role: Application Support Analyst (on site 5 days )This role is about problem solving supporting trading applications and exchange connectivity for Global Derivatives Markets.Joining an award-winning application support team, you will work directly with our clients to understand, troubleshoot, and resolve issues with complex...
-
Application Support Analyst
4 days ago
Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full timeRoles & ResponsibilitiesWorking within the Embedded SRE organisation, the Application Support Analyst will be handling the day-to-day operations including handle, triage and escalate on alarms and issues that may arise.Job Responsibilities Provide Level 1 troubleshooting support and response, and be on rotational standby. Log, escalate and follow through...
-
Application Support Analyst
1 week ago
Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full timeRoles & ResponsibilitiesWorking within the Embedded SRE organisation, the Application Support Analyst will be handling the day-to-day operations including handle, triage and escalate on alarms and issues that may arise.Job Responsibilities Provide Level 1 troubleshooting support and response, and be on rotational standby. Log, escalate and follow through...
-
Application Support Analyst
3 months ago
Singapore PROGRAM PLANNING PROFESSIONALS PTE LTD Full timeRoles & ResponsibilitiesAs Application Support Analyst, you will be involved with innovative and fully DevOps oriented teams in order to provide support for both the Asian and Europe Region.This position is part of a support team for core banking suit of application, named ISIS. It is deployed across the ASIA & EMEA in multiple entities which targets to: ...
-
Application Support Analyst
1 month ago
Singapore KRIS INFOTECH PTE. LTD. Full timeRoles & ResponsibilitiesJob Description: As Application Support Analyst, you will be involved with innovative and fully DevOps oriented teams in order to provide L1 and L2 support for both the Asian Region and the World. Build a new platform to interconnect investors, lenders and clients on syndicated markets Build a digital platform for company clients...
-
Application Support Analyst
2 days ago
Singapore Marex Full timeThe Application Support team is responsible for providing technical support for all front office and post-trade applications including trade capture, market data, settlement and clearing systems and their associated client applications, as well as overnight risk calculation systems and the business systems used by control and support departments. The team...