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Service Desk Operator

4 weeks ago

Singapore AIM RECRUIT CONSULTANCY PTE. LIMITED Full time
Roles & Responsibilities

My Client, a global MNC in Tech space is seeking a Desktop Support Operator to support the Infra/DataCentre Division.


Key Responsibilities:

  • Serve as the first point of contact for IT support, responding to inquiries via phone, email, or ticketing system.
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Provide guidance on IT policies, procedures, and best practices.
  • Document and track incidents and service requests in the IT service management system.
  • Escalate unresolved issues to appropriate technical teams.
  • Assist with user account management, including password resets and access requests.
  • Maintain a high level of customer service and professionalism.
  • Contribute to knowledge base articles and user guides.
  • Support IT team with system maintenance, updates, and deployments.

Requirements:

  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Experience with remote desktop tools and Active Directory.
  • Office-based role with potential remote work options.
  • May require occasional 24/7 Support

Location : Central


Hoo Suyie

EA License No: 23C1894

EA Personnel License No: R1218263


Tell employers what skills you have

Switches
Troubleshooting
Hardware
Ticketing
Interpersonal Skills
Active Directory
Routing
Service Desk
Networking
Windows
Routers
Customer Service
WAN
VPN
DNS
Firewalls
Technical Support