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IT Support

4 weeks ago

Singapore THERATECH.AI PTE. LTD. Full time
Roles & Responsibilities

Theratech.ai combines a therapy centre with a dynamic software development company working on cloud and DevOps projects. We’re seeking an IT Support & Facilities Engineer who can manage day-to-day technical and facility-related tasks while having the opportunity to learn and grow into Cloud or DevOps roles. If you’re someone who loves solving technical problems, enjoys hands-on facility work, and wants a clear path to build modern IT skills, this is the perfect role for you


About Us

We are a group of co-located businesses including a dynamic software development company working on cloud and DevOps projects.

We’re seeking an IT Support & Facilities Engineerwho can manage day-to-day technical and facility-related tasks while having the opportunity to learn and grow into Cloud or DevOps roles.

If you’re someone who loves solving technical problems, enjoys hands-on facility work, and wants a clear path to build modern IT skills, this is the perfect role for you


Key Responsibilities

Desktop Support & Onboarding

  • Set up and configure computers for new staff (Windows/macOS)
  • Manage computer returns and resets for departing employees
  • Troubleshoot hardware and software issues on user desktops

User Account Management

  • Create and manage user accounts in Office 365 and Google Workspace
  • Configure email, permissions, and access for new and existing staff

Hardware & Facilities Tasks

  • Replace light bulbs and handle basic facility maintenance issues
  • Manage CCTV camera systems, ensuring proper functionality and security
  • Oversee door access control systems and troubleshoot badge/lock issues

Network & Connectivity

  • Troubleshoot network problems (WiFi, LAN, switches, routers)
  • Assist in maintaining network hardware and connectivity

Printers & Multifunction Devices

  • Set up and configure multifunction printers with access control
  • Troubleshoot printer errors and manage supply levels

Server & Infrastructure Support

  • Maintain a couple of physical servers in the office (basic checks, updates)
  • Collaborate with senior IT/DevOps staff on improvements and upgrades

Opportunity to Grow

  • Learn and participate in Cloud/DevOps projects (AWS, Azure, CI/CD, etc.)
  • Work closely with the software development team to gain hands-on experience in modern IT operations

Requirement

  • Candidate must possess at least a Degree / Diploma in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
  • Minimum 3 year of working experience in software development or programming or IT technical support.
  • Hardware Skill – Desktop, Laptop, Printer and Scanner
  • Experience in desktop support (Windows/macOS)
  • Basic understanding of user management in Office 365 and/or Google Workspace
  • Familiarity with network fundamentals (IP addresses, routers, WiFi)
  • Hands-on troubleshooting skills for hardware, software, and facility issues
  • Ability to lift and move equipment (servers, printers, etc.)
  • Able to stick to deadlines and adhere to internal processes.
  • Ability to work independently and in a team.
  • Self-starter and have a can -do attitude.
  • A team player with exceptional interpersonal skills.

Nice to Have:

  • Prior experience with CCTV, door access systems, or similar facility management tools
  • Exposure to printers/MFPs configuration and troubleshooting
  • Any cloud-related knowledge or experience (AWS, Azure, GCP)
  • Interest in DevOps, scripting, or automation

Interested parties, please send your resume with current & expected salary & date available to agnes_ho@therapy.com.sg. We regret only shortlisted applicants will be notified.


































Tell employers what skills you have

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Account Management
Troubleshooting
Azure
Ability To Work Independently
Interpersonal Skills
IT Operations
Access Control
CCTV
User Management
Camera
Facility Maintenance
Routers
Facilities Management
Infrastructure Support
Technical Support