Service Desk Lead

Job Description & Requirements: Combines the know-how of tech support with problem solving and customer service. You will also work with back-office teams to handle escalations. You should be customer-focused, prioritizing customer satisfaction. Responsibilities: Vigilantly monitor and ensure adherence to KPIs and SLAs for the Global Service Desk,...

About ALPHAEUS PTE. LTD.We are seeking a highly skilled IT Service Desk Team Lead to join our team. The successful candidate will lead our Service Desk and staff to provide 1st level technical support, act as an escalation point for unresolved or escalated cases, and promote the customer service ethic to maintain a high degree of customer service for all...

Job DescriptionWe are seeking a highly skilled Service Desk Team Lead to join our team at ITCAN PTE. LIMITED.Responsibilities:Manage and lead the Service Desk team to deliver exceptional customer service in incident restoration and service level agreements.Act as a further escalation point for unresolved or escalated cases and provide guidance to the...

Job DescriptionWe are seeking a seasoned Service Desk Team Lead to manage our IT support team and ensure seamless delivery of customer service.About the RoleThis is a fantastic opportunity for a motivated and experienced professional to lead a high-performing team and drive exceptional results in incident management, request fulfillment, and customer...

About Alphaeus PTE. LTD.We are a leading technology company seeking an experienced Service Desk Lead to join our team.Job Title: Service Desk Lead - IT Support ManagerEstimated Salary: SGD 60,000 - SGD 80,000 per annum.Job Description:Company Overview:As a Service Desk Lead at Alphaeus PTE. LTD., you will be responsible for managing and leading our Service...

About ARCBLUE SINGAPORE PTE. LTD.A reputable professional services firm with a strong presence in Asia is actively hiring for an experienced IT Service Desk Team Lead to manage a team of Service Desk Analysts who provide global technical support.Job SummaryAs a seasoned IT professional, you will be responsible for training and mentoring the team while...

Job SummaryWe are seeking an experienced IT Service Desk Manager to lead our team and deliver exceptional customer service. As a key member of our IT department, you will be responsible for managing and leading the Service Desk team to provide first-level technical support.The successful candidate will have a proven track record in leading teams, excellent...

About the RoleJobline Resources is seeking an experienced IT Service Desk Manager to lead our team in delivering exceptional service to our clients. This is a fantastic opportunity for a motivated professional to join our organization and make a real impact.Key Responsibilities:To oversee the delivery of IT services, ensuring they meet established Service...

About the RoleWe are seeking a seasoned Technical Operations Lead to oversee the IT Service Desk team at Alphaeus PTE. LTD. This is a key role that requires strong leadership skills, technical expertise, and excellent communication abilities.ResponsibilitiesLead the IT Service Desk team in providing top-notch technical support to our customers.Develop and...

Job Title: IT Support Team Lead for Global IT Service DeskLocation: SingaporeAbout the Role:The IT Support Team Lead will oversee the daily operations of the IT service desk, supervising a team of technical support engineers and ensuring that the IT service desk is constantly developing and improving.Key Responsibilities:Manage daily operations of the IT...

OverviewSSEA CONSORTIUM PRIVATE LIMITED is seeking a skilled Technical Support Specialist to lead its IT Service Desk team in Singapore. The ideal candidate will have extensive experience in technical support and team supervision, with a strong focus on customer experience and service delivery.Job SummaryThis is a full-time position responsible for managing...

We are seeking a skilled and experienced Front Desk Operations Manager to lead our customer service team at PSB Academy PTE. LTD.As a key member of our front desk operations, you will be responsible for ensuring seamless day-to-day operations, providing exceptional customer service, and leading a team of receptionists.This is an excellent opportunity to join...

Rayton Solutions PTE. LTD.We are seeking an experienced IT Service Desk Operations Manager to join our team in Singapore.As a key member of our IT department, you will be responsible for overseeing the delivery of high-quality IT services, ensuring they meet established SLAs and service quality standards.Your primary goal will be to lead and develop the...

Roles & Responsibilities• Excellent communication skills• Interpersonal skills, active listening• 1 year previous Service desk or equivalent experience• Attend to Phone, Email and any other online queries where applicable• Excellent organisational skills• 1 year previous Service desk or equivalent experience• Managing incidents including...

Roles & Responsibilities• Excellent communication skills• Interpersonal skills, active listening• 1 year previous Service desk or equivalent experience• Attend to Phone, Email and any other online queries where applicable• Excellent organisational skills• 1 year previous Service desk or equivalent experience• Managing incidents including...

Responsibilities: Lead and manage a team of Service Desk technicians, providing guidance, support, and mentorship to ensure high performance and job satisfaction. Oversee day-to-day operations of the Asia Service Desk, including ticket management, prioritization and escalation processes. Monitor service levels and performance metrics to identify areas for...

Job DescriptionAbout the Role:We are seeking an experienced Technical Service Desk Manager to join our team at ITCAN PTE. LIMITED. The successful candidate will be responsible for leading our Service Desk team, ensuring seamless customer service and technical support.Key Responsibilities:Manage and lead the Service Desk team to provide high-quality technical...

Job DescriptionThis is a key leadership role that oversees the IT Service Desk team, responsible for delivering high-quality customer service and ensuring seamless incident restoration. The successful candidate will have a proven track record of managing teams, leading technical support operations, and promoting a culture of excellent customer service.About...

Roles & ResponsibilitiesOperation HourStaggered 8.5hr Shift – Between 7.30am to 7.30pm (SGT)•All deliverables and correspondence be written in readily comprehensible English Language.•The Service Desk representatives shall be proficient in written and spoken English to provide instructions, offer advisory services, training and any other submissions as...

Roles & ResponsibilitiesJob Description & Requirements• Excellent communication skills• Interpersonal skills, active listening• 1 year previous Service desk or equivalent experience• Attend to Phone, Email and any other online queries where applicable• Excellent organisational skills• 1 year previous Service desk or equivalent experience•...