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CUSTOMER SERVICE MANAGER

1 month ago

Singapore IDEA MANAGEMENT SERVICES PTE. LTD. Full time
Roles & Responsibilities

Job Description

To perform customer servive manager duties and work at non-aircon working environment.

Responsibilities

- Assist the management on daily operational matters

- Provide customer service and attend to customer enquiry

- Arrangement of maintenance schedule for equipment and perform routine inspection

- On site troubleshooting including service standard & technical issues for different type of appliance to ensure operations to be smooth & productive

- To conduct assessor role at confined space as and when required

- Needs to work on standby mode (company mobile SIM card will be provided) to attend any emergency situation, especially after midnight

- Coordinate with suppliers on stock ordering & delivery

- Guide part-time staffs on stock arrangement and replenishment

- May be required to hand carry up to 25 kg

- Other ad hoc duties assigned by the management

Requirements

- Related experience in any industry, preferable with service or maintenance experience.

- Able to get along with team members with lower education

- Needs to work under stress and tight schedule

- Able to work on rotating shift: 5pm to 1am or 1am to 9am daily

- OT may be required with short notice to cover other colleagues’ MC or leaves

- Able to work in a Non-Aircon environment

- Working location may subject to change with short notice and only public transportation expenses can be reimbursed

Interested applicants, please email resume to: ideamgt@yahoo.com.sg

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Tell employers what skills you have

Leadership
Troubleshooting
Microsoft Office
Microsoft Excel
Customer Experience
Stress
Customer Support
Customer Loyalty
Administration
Assessor
Transportation
Customer Satisfaction
Statistics
Customer Service
Customer Services
Customer Service Experience