Technical Account Manager, Financial Services, Google Cloud
2 weeks ago
Product area
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Job descriptionAs a Technical Account Manager (TAM), you will leverage the customer-facing skills and technical acumen to help customers successfully adopt Google Cloud products. Your experience with cloud infrastructure, program management, enterprise technology implementation, strategy development and customer advocacy will play a critical part in your day to day work driving success at our most critical customers.
You will lead the successful adoption of Google Cloud at organizations, guiding them through the technical facets of their Cloud transformation journey. You will manage the delivery of Professional Services engagements to drive customer adoption of Google Cloud services, like Google Compute Engine, Google Cloud Machine Learning, Google Kubernetes Engine, BigQuery, Google Suite, Google Chrome, and many more. As a TAM, you will regularly engage with diverse stakeholder groups, including executives of large enterprises and a cross-functional and geographically dispersed team. You will utilize your relationship management skills and technical credibility to communicate at all levels of the organization.
- Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
- Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple workstreams and teams to maintain customer momentum.
- Develop relationships with stakeholders to understand a customer’s business and develop roadmaps. Lead quarterly business reviews and executive sessions to better understand business and technical needs.
- Plan for customer events and launches, partnering with Support, Engineering, and Site Reliability Engineering to ensure customer success during critical moments. Work with customers and support to guide issues/escalations to resolution.
- Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate cloud adoption.
- Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
- 8 years of experience in a consulting role working with stakeholders, driving customer technical implementations or transformation programs.
- Experience working across business units internally and at enterprises.
- Experience translating business requirements into technological solutions.
- 5 years of experience in a technical account management, solutions engineering, or similar role, within the financial services industry.
- Experience in application/workload migration to public cloud providers, and with collaborating across business units internally and at large enterprises.
- Experience with supporting customers in cloud operations (e.g., launch and capacity planning, product release management), technical support, escalation management, or IT consulting.
- Knowledge of the regulatory and compliance landscape of the financial services industry, including PCI, DSS and GDPR, and an understanding of the challenges and opportunities presented by financial services applications and systems.
Tell employers what skills you have
Relationship Management Skills
Kubernetes
Strategy Development
Customerfacing
Release Management
Translating
Escalation Management
TAM
Program Management
PCI DSS
Reliability Engineering
Technology Implementation
Google Cloud
Cloud Services
Business Transformation
Customer Advocacy
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