6-12 Months Customer Service Officer
4 weeks ago
Key Responsibilities:
- Manage day-to-day email communication with customers and distributors, ensuring clear and professional exchanges.
- Provide quality customer service by reviewing, assessing, and responding to customer inquiries in a timely manner.
- Meet Service Level Agreements (SLA) of 90% email resolution within 5 working days.
- Collaborate with various business units to provide a seamless, one-stop solution to customer inquiries and issues.
- Assist in additional duties and projects as assigned to support the overall team and business objectives.
- Record customer interactions and transactions accurately in the company’s CRM system.
- Follow up with customers to ensure satisfaction and resolve any outstanding issues.
- Identify and escalate priority issues or complex cases to the appropriate department or management.
- Maintain a positive attitude and demonstrate patience when dealing with customers.
- Collaborate with team members to meet department goals and improve customer service processes.
How to Apply:
Interested applicants, please email your resume to claralim@recruitexpress.com.sg
Kindly note that only shortlisted candidates will be contacted.
Clara Crystal Lim Tyn Wei
CEI No: R23117784
Recruit Express Pte Ltd
EA Licence No: 99C4599
Tell employers what skills you have
CRM
Microsoft Office
Assessing
Customer Support
Interpersonal Skills
Administration
Service Level
Data Entry
Good Communication Skills
Communication Skills
Customer Satisfaction
Team Player
Customer Service
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