Customer Service Officer

3 days ago

Singapore Sports Schooling Full time

**Company description**

At Sports Schooling, and our subsidiary brands - The Swim Lab and X Lab - we believe in raising active, confident and growth-minded children through sports. Through our Learn To Swim, Competitive and School programs, we design meaningful and engaging sporting experiences that celebrate every child’s achievements.

**Job description**

We are looking for long-term part-time Customer Service Officers to serve as the Company’s first point of contact and manage all parent inquiries during class. The Customer Service Officer will undertake all administrative duties at our front desk during weekends.

The goal is to make kids and parents feel comfortable and valued while on our premises.

**Responsibilities**
- Keep front desk tidy and presentable with all necessary material (QR codes for payments, announcements, fliers etc)
- Greet and welcome kids/parents upon arrival
- Answer questions and address complaints
- Respond to parent inquiries and addressing complaints (WhatsApp, phone call, walk-in) in a timely and professional manner
- Monitor inventory supplies and inform managers when necessary
- In-charge of student attendance
- Collecting payment and maintain updated records of payments
- Maintaining customer database
- Ensuring that the database reflects the most up-to-date schedule
- Maintain and update records of payments
- Able to work independently and in a team with a high level of motivation and initiative

**Requirements**:

- Enjoy interacting with children
- Good communication skills
- Pleasant & friendly personality
- Comfortable with technology (ideally with own laptop)
- All training will be provided
- Weekend work required (Saturday and/or Sunday)
- Full day Saturday 8:30 - 6:00 PM (with break from 12:00-2:30PM)
- location options: Yishun, Bukit Merah
- Full day Sunday 8:30 - 6:00 PM (with break from 12:00-2:30PM)
- location options: Yishun, Buona Vista, Bukit Merah, Bukit Timah
- Must possess valid right to work in Singapore - we are unable to sponsor visas

**Job Type**: Part-time
Part-time hours: 7 per week

**Salary**: $10.00 - $15.00 per hour

**Benefits**:

- Flexible schedule
- Professional development

Schedule:

- Day shift
- Weekend availability

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