Customer Service Officer

5 days ago


Singapore Cultivar Asia Full time

An IT Services company is currently looking for a Customer Service Officer to join their team.

**Responsibilities**:

- Provide assistance to customers in Service Center.
- Perform cost estimation based on guidelines sharing with customers on cost of repair
- Responsible to provide customer with 1st level troubleshooting.
- Perform equipment warranty and/or contract validation, inform customer the scope of warranty for the equipment before creating a repair case in system.
- Issuance of payment receipt before releasing the equipment to the customer.
- Resolve customer issues upfront for non-hardware / replacement related issues
- To take down customer’s unit existing physical condition and accessories if any and obtain customer’s acknowledgement.
- Handle and manage customer escalation, follow-up with respective personnel until resolution is offered and/or issue is resolved.
- Other adhoc task as assigned.

Other information:
Working hours: 9.00am to 6.30pm (Monday to Friday)

Contract: 12 months (renewable)

EA License Number: 19C9782EA

Personnel Number: R1326341 (Ng Zhen Yu)

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: $2,000.00 - $2,600.00 per month

Schedule:

- Monday to Friday

Work Location: In person



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