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Desktop Support

1 month ago

Singapore RECRUIT EXPRESS PTE LTD Full time
Roles & Responsibilities

Job Duties and Responsibilities

  • Provide hardware and software support; including client life-cycle management and all standard management for the site.
  • Provide requested assistance by end-users from the following channels: assigned tickets, user walk-up and calls, or assigned by the service manager.
  • Responsible for installation, configuration and on-going maintenance and usability of desktop / laptop computers, printers, handheld / mobile devices, peripheral equipment and software within established standards and guidelines. software within established standards and guidelines.
  • Set up new clients and re-imaging their requests of standard laptops and desktops Dell / Mac.
  • Troubleshoot issues with desktops and notebooks including: connectivity, blue screens, viruses and printing for both on- and off-site users; coordinate and schedule with Dell Engineers for onsite break-fix.
  • Ability to provide troubleshooting assistance for IT-supported PC issues and local support; DHCP / DNS, Active Directory, wireless/wireless hotspots, printers, viruses, remote access (VPN) and Windows Domain account issues.
  • Support experience with Google Enterprise Applications, BOX, Video, WebEx, Zoom and Audio (PDI) Conference.
  • Remote and desk-side installation of various software packages, engineering tools, and patches utilizing Altiris and our Video Angel solutions.
  • Manage all open requests in Broadcom’s ITSM system in a prompt and timely fashion; document all end-user interactions.
  • Onsite in-person position.
  • Must be flexible and willing to travel when needed.
  • Any other ad hoc duties as assigned by the supervisors.

Qualifications

  • Minimum two (2) years’ experience in a corporate Helpdesk and/or Desktop Support environment.
  • Thorough understanding of Windows 10 /11 Operating Systems.
  • Working knowledge of Apple Mac and IOS.

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: andrechua@recruitexpress.com.sg

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd


Tell employers what skills you have

Usability
Mac
Viruses
Troubleshooting
Microsoft Office
Windows 10
WebEx
Hardware
Laptops
Active Directory
DHCP
Windows Domain
Operating Systems
Windows
Mobile Devices
DNS