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Customer Service

1 month ago

Singapore PASONA SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Hybrid working arrangement after probation

Location: East

Position: Customer Service (Korean speaking)

Job Id: 19385


Job Description

➤Lead the team and each team member to meet KPI and achieve the team goal
➤Perform Collection and improve AR performance of APAC customers
➤Engage internal & external customers (Sales, Operations, Dispute Research Team, Customer ➤AP/Logistics/management, etc.) to resolve issues that prevent customer payment performance
➤Following up with customer for payment via phone calls
➤Assisting customer in resolving billing related issues
➤Perform administrative tasks related to credit and collection


Job Requirement

➤Minimum 3-5 years of experience of Team KPIs managements and stakeholder communication
➤Ability to interact with customers via email / phone to achieve work responsibility
➤Ability to use internal systems for transaction and Excel
➤Problem solving skills
➤Basic English for internal communication
➤Proficiency in Korean comprehension (Business level) to liaise with Korean speaking customers
➤Diploma or Degree holder preferred
➤Experience of customer service or other admins will be advantage


Interested applicants please send your resume to Calista@pasona.com.sg with email subject header "Job Application for Customer Service (Korean speaking) Job ID:19385".


We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

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Tell employers what skills you have

Customer Service Skills
Credit
Make payments
Customer Service Delivery
Customer Service Operations
Customer Service Management
Customer Service Desk
Dispute
Sales Operations
improve customer service
Excel
Korean Language
Korean
Customer Service
Customer Service Excellence
Customer Services
customer service solutions
Customer Service Experience