Guest Relations Agent

2 weeks ago

Singapore Marriott International Full time
Job Number 24153998
Job Category Rooms & Guest Services Operations
Location Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, Singapore VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

JOB SUMMARY

Responsible for the day-to-day services of the Concierge and Bell operations. Ensuring satisfaction and comfort of all guests, and also keeping up of the desk area. The Concierge is also responsible for ensuring all Bell associates conduct their work ethically and with integrity. The Concierge should also be fully aware of and acts in accordance to the Hotel's standards and the Brand Standards.

JOB DUTIES AND RESPONSIBILITIES

1. Supervise and control the activities of the Bellman and Doorman.

2. Maintain the cleanliness and the condition of the Marriott and Singapore's flag and report abnormalities to FOM / AFOM / DM.

3. Perform daily Concierge and Bell Service duties which includes, but not limited to:

• Welcoming and greeting guests with a smile and positive attitude,

• Providing hotel guests with information about local attractions,

• Providing hotel guests with reservations-making at restaurants and attractions,

• Providing hotel guests with information about services and facilities of hotel,

• Assisting hotel guests with ground transportation arrangements,

• Liaising with transport vendor in case of discrepancies,

• Escort arriving and departing guests in a pleasant and respectful manner,

• Delivery of packages and luggage for internal and external guests,

• Maintains short-term and long-term luggage storage,

• Reviewing daily movement logs for abnormalities,

• Responding to internal and external e-mails and tele- enquiries using appropriate etiquette and professionalism,

• Reviewing the local events and happenings in the city and sharing internally and with guests.

4. Ensure all storage items are recorded, and tags are issued accordingly.

5. Attend daily briefing and 15 minutes training.

6. Ensure to submit monthly training calendar to FOM and to conduct daily 15 minutes training for Bell associates.

7. Maintain good and consistent co-ordination with Front Desk and At-Your-Service teams to facilitate the delivery of the guest luggage, room changes, and all ad-hoc duties.

8. Ensure function sheet displayed on notice board is updated.

9. Maintain cleanliness and order at the Concierge Counter, Bell Stand, and hotel lobby.

10. Ensure equipment used for daily operation are handled with care and all trolleys are polished nightly.

11. Understand the hotel's safety features and procedures.

12. Ensure all bell service associates to provide service with a smile and to speak to the guests in a warm and friendly manner.

13. Maintain effective service in line with the Hotel's Corporate Image

• Company's Grooming Standard

• Standard Operation Procedures

• Departmental Policies

• Corporate Policies

14. Cash/Bank Handling

• Process all payment methods in accordance with Accounting procedures and
policies.

• Follow property control audit standards and cash handling procedures (e.g., blind drops).

• Count bank at end of shift, complete designated cashier reports, resolve any
discrepancies, drop off receipts, and secure bank.

• Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.

• Transport bank to/from assigned workstation, following security procedures.

• Set up and organize cashier workstation with designated supplies, forms, and
resource materials; and maintain cleanliness of workstation at all times.

15. To ensure and follow established procedures and compliance as per LSOP guidelines.

16. Any other duties as may be assigned from time to time.

JOB REQUIREMENTS
  • Minimum qualification of GCE 'N' level
  • Have at least 1 year of experience in handling Senior Bellman / Bellman position.
  • General knowledge of Singapore city.
  • Great communication & interpersonal skills.
  • Great teamwork.
  • Able to start work within short notice period.


Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

  • Guest Relations Agent

    1 month ago

    Singapore Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, Singapore VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementJOB SUMMARYResponsible for the day-to-day services of the Concierge and Bell operations. Ensuring satisfaction and...

  • Guest Service Agent

    2 months ago

    Singapore TALENTVIS SINGAPORE PTE. LTD. Full time

    Working Hours: 5 days a week, including weekends and public holidaysBenefits:- Uniform provided- Meals provided- Opportunities for conversion or extension of contractRequirements:- Neat grooming is required- Ability to start ASAPJob Description:- Handle incoming guests over the counter- Assist with check-in and check-out processes- Ensure all bills are...

  • Guest Services Agent

    4 hours ago

    Singapore DHI DOWNTOWN PTE. LTD. Full time

    Roles & ResponsibilitiesWe are looking for a Guest Service Agent (Customer Service Representative) to join our exciting and fast-growing company. Based at Dao by Dorsett AMTD Singapore, you have an important responsibility - but like all positions in Dorsett, you are not alone! We are here to assist by supporting you with great practices. You will have the...

  • Guest Relations Agent

    1 month ago

    Singapore Marriott International Full time

    Job Number 24141020Job Category Rooms & Guest Services OperationsLocation Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, Singapore VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementJOB SUMMARYResponsible for the day-to-day services of the Concierge and Bell operations. Ensuring...

  • Guest Relations Agent

    2 weeks ago

    Singapore Marriott Full time

    Job Number 24153998 Job Category Rooms & Guest Services Operations Location Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, Singapore Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management JOB SUMMARY Responsible for the day-to-day services of the Concierge and Bell...

  • Guest Services Agent

    4 hours ago

    Singapore RB CAPITAL HOTELS PTE. LTD. Full time

    Roles & ResponsibilitiesGuest Services Agents (GSA)s are the key point of contact for our guests. They are reliable, highly motivated and multi skilled employees who efficiently make reservations, answer calls/inquiries, provide reception services and food & beverage services throughout the hotel.They work in close coordination with all employees and...

  • Guest Service Agent

    4 hours ago

    Singapore MARINA BAY SANDS PTE. LTD. Full time

    Roles & ResponsibilitiesJOB SCOPEAs a Pool Guest Service Agent, you will be part of the team operating one of the world’s most iconic and Instragramable Infinity Pool. Being a Pool Guest Service Agent, you will deliver the highest level of guest service to ensure guest experience a luxurious and leave them with an unforgettable memories.The role will...

  • Guest Service Agent

    3 months ago

    Singapore Link Hotel Singapore Pte Ltd Full time

    Position Summary: The Guest Service Agent role in ensuring positive guest experiences by providing exceptional customer service at all touch points of the guest's stay. Key Responsibilities: Check-In/Check-Out: Greet guests upon arrival, assist with check-in procedures, and provide relevant information about the hotel's services and...

  • Guest Relations Agent

    4 months ago

    Singapore SINGAPORE MARRIOTT TANG PLAZA HOTEL Full time

    Roles & ResponsibilitiesJOB SUMMARYAssist Supervisors and managers to ensure that daily operations are run smoothly. Ensure all guests have a speedy check in and check out process in line with our Operating Procedures. Always greet guests with a smile. Be warm and friendly and ensure the Marriott’s Six Principles of Hospitality are practised all the...

  • Guest Service Agent

    4 months ago

    Singapore MARINA BAY SANDS Full time

    Job Description-Warmly welcome and engage all guests visiting the Infinity Pool.-Share a quick introduction of the offerings available while escorting guests to their dedicated sun beds.-Provide exceptional service and create a memorable experience for all guests.-Set up and maintain the available sun beds, ensuring that they are ready for the next...

  • Guest Relations Officer

    4 hours ago

    Singapore MANDAI RESORTS PTE. LTD. Full time

    Roles & ResponsibilitiesMain Duties and ResponsibilitiesOur Guest Relations Officers play a pivotal role in upholding Banyan Tree’s unparalleled standards of service and excellence. As our brand ambassadors, they will deliver our signature service to our guests, ensuring their stay is memorable, comfortable and exquisite.Key Responsibilities Guest Service...

  • Guest Services Agent

    3 months ago

    Singapore Marriott Full time

    Job Number 24099110 Job Category Rooms & Guest Services Operations Location The St. Regis Singapore, 29 Tanglin Road, Singapore, Singapore, Singapore Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Process all guest check-ins, check-outs, room assignments, and room change/late...

  • Guest Services Agent

    3 months ago

    Singapore Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The St. Regis Singapore, 29 Tanglin Road, Singapore, Singapore, SingaporeSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment;...

  • Guest Service Agent- Floral

    3 weeks ago

    Singapore MARINA BAY SANDS Full time

    JOB SCOPEJob ResponsibilitiesMaintain the flower freshness in all displays and arrangements.Receive deliveries and ensure that they meet the required standards.Ensure that all requisitions and deliveries are made timely.Ensure that supplies in the workshop are fresh and well-presented.Assist the Supervisor and Manager in preparing floral arrangements and...

  • Guest Services Agent

    1 month ago

    Singapore MERCURE SINGAPORE BUGIS Full time

    Main Responsibilities To provide a courteous and professional service at all times.Welcome guests in a friendly, prompt and professional manner. To process check-in/check-out including luggage assistance and collect payments in compliance with cash handling, credit card processing and accounting policies and proceduresTo provide information about hotel...

  • Guest Relations Executive

    3 months ago

    Singapore ANGIES PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities: Responsible for the handling of all guest-related matters. Greet guests and escort guests to tables Coordinate the seating of guests and assign guests to tables suitable to the size of each group. Oversee the flow of guests in and out of the Restaurant. Handle all restaurant reservations (including big group...

  • Guest Relations Executive

    4 hours ago

    Singapore 1855 F&B PTE. LTD. Full time

    Roles & ResponsibilitiesAs the Guest Relations Executive, you shall willingly and diligently carry out the duties assigned to you from time to time, including but not limited to the following: Handle phone calls and inquiries relating to reservations. Greet and coordinate the seating of guests. Recognize the regular guests and highlight to the Executive...

  • Guest Relations Manager

    4 hours ago

    Singapore THE CAPITOL KEMPINSKI HOTEL SINGAPORE Full time

    Roles & ResponsibilitiesSCOPEThe incumbent in the position is responsible for managing the Guest Relation Section and providing the highest professional services in accordance with Kempinski’s policies, procedures, and service standards. They also act as a representative of the hotel management and handle all guest relation matters brought to their...

  • Guest Relations Executive

    2 months ago

    Singapore THE OTHER ROOM PTE. LTD. Full time

    THE OTHER ROOM~ASIA'S 50 BEST BARSA secret bar hidden within the Marriott Tang Plaza Hotel, with more than 300 spirits finished in casks for the bar's use. These find their way into a lively list of classics and classics-with-a-twist arranged by date, such as the 'Reversed Gin & Tonic'. There's also a list of rare 'Vintage Cocktails' and a tapas selection...

  • Guest Relations Manager

    4 hours ago

    Singapore SENTOSA BEACH RESORT PTE LTD Full time

    Roles & ResponsibilitiesWe are looking for an Guest Relations Manager to join our team!As an Guest Relations Manager, we rely on you to: To assist in taking responsibility for all Shangri-La Circle members and VIP guests Assist the Front Office Manager to supervise and direct the guest relations team Ensure all guests enjoy the best possible hotel...