Customer Success Intern

Found in: beBee S SG - 2 weeks ago


Singapore SplitMetrics Full time

In this role you will:

  • Learn about Mobile Marketing and Apple Search Ads best practices
  • Serve as the primary post-sales point of contact for Vietnam & SE business customers. 
  • Set a "one-to-many" approach to drive smart and remarkable results (i.e. conduct webinars on specific topics, use email cadency etc). 
  • Utilize in-depth product and industry knowledge to increase the adoption of SplitMetrics Acquire. 
  • Develop a deep understanding of each customer's business objectives and industry challenges. Work on knowledge base creation to close this gap. 
  • Help customers achieve maximum value from SplitMetrics Acquire and achieve their business objectives. 
  • Engage with customers to secure renewals and drive customer retention. 
  • Proactively identify portfolio risks and weaknesses, develop strategic steps to prevent it. 
  • Distribute customer needs/ suggestions/ feedback across Sales, Marketing, Product and Support teams. 
  • Collaborate closely with the Apple team on selected list of clients to drive further expansion and align on joint strategy. 

 

About you:

  • Native Vietnamese, Business English 
  • Desire to get excel in client-facing roles. 
  • Customer-oriented mindset and attitude. 
  • Analytical and technical way of thinking. 
  • Conflict prevention and resolution skills. 
  • Accountability for results. 

 

What is there for you?

  •  Professional Development: Top online/offline conferences and mobile industry events. Internal courses for continuous professional development.
  •  Growth opportunities and internal mobility program.
  •  Work Flexibility: Remote-first working environment, WeWork access

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