Customer Success Intern

3 months ago


Singapore SplitMetrics Full time

In this role you will:

  • Learn about Mobile Marketing and Apple Search Ads best practices
  • Serve as the primary post-sales point of contact for Vietnam & SE business customers.
  • Set a "one-to-many" approach to drive smart and remarkable results (i.e. conduct webinars on specific topics, use email cadency etc).
  • Utilize in-depth product and industry knowledge to increase the adoption of SplitMetrics Acquire.
  • Develop a deep understanding of each customer's business objectives and industry challenges. Work on knowledge base creation to close this gap.
  • Help customers achieve maximum value from SplitMetrics Acquire and achieve their business objectives.
  • Engage with customers to secure renewals and drive customer retention.
  • Proactively identify portfolio risks and weaknesses, develop strategic steps to prevent it.
  • Distribute customer needs/ suggestions/ feedback across Sales, Marketing, Product and Support teams.
  • Collaborate closely with the Apple team on selected list of clients to drive further expansion and align on joint strategy.

About you:

  • Native Vietnamese, Business English
  • Desire to get excel in client-facing roles.
  • Customer-oriented mindset and attitude.
  • Analytical and technical way of thinking.
  • Conflict prevention and resolution skills.
  • Accountability for results.

What is there for you?

  • Professional Development: Top online/offline conferences and mobile industry events. Internal courses for continuous professional development.
  • Growth opportunities and internal mobility program.
  • Work Flexibility: Remote-first working environment, WeWork access


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