Current jobs related to Reservations - ERS Executive - Singapore - Marriott
-
Executive, reservation
2 days ago
Singapore CapitaLand Full timeJob Description Manage reservation requests- Monitor team to ensure that information provided to guests are accurate and updated.- Assist guests on enquiries and provide room recommendations or packages to guests based on their purpose of stay.- Resolve escalated guests' concerns and feedback relating to reservation requests.- Monitor guest satisfaction...
-
Reservations Executive
6 months ago
Singapore THE RITZ-CARLTON, MILLENIA SINGAPORE Full timeRoles & ResponsibilitiesProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer...
-
Reservation Sales Executive
1 week ago
Singapore THE FULLERTON HOTEL Full timeRoles & ResponsibilitiesThe Reservations Sales Executive is responsible for handling incoming calls from potential guests and travel agents, closing sales, and ensuring consistent revenue by effectively managing room bookings. This role involves providing booking recommendations, administering reservation requests, and ensuring accurate confirmation of all...
-
Hotel Reservation Executive
1 week ago
Singapore THE FULLERTON BAY HOTEL Full timeRoles & ResponsibilitiesThe Reservations Sales Executive is responsible for handling incoming calls from potential guests and travel agents, closing sales, and ensuring consistent revenue by effectively managing room bookings. This role involves providing booking recommendations, administering reservation requests, and ensuring accurate confirmation of all...
-
Reservations Executive
1 month ago
Singapore MANDAI RESORTS PTE. LTD. Full timeRoles & ResponsibilitiesMain Duties and ResponsibilitiesAs the Reservations Executive for the Resort, you will be managing the room bookings and ensure that our guests have an exceptional experience from their initial reservation till the end of their stay in our Resorts.The Reservations Executive plays an important role in processing reservations...
-
Reservations Executive
1 week ago
Singapore THE SINGAPORE RESORT & SPA Full timeRoles & ResponsibilitiesSofitel and its AmbassadorsThe Sofitel brand is based on three core values guaranteed by each employee every day:A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By...
-
Reservations Sales Executive
1 week ago
Singapore MOMENTUS HOTEL ALEXANDRA Full timeRoles & ResponsibilitiesJob Description To handle inquiries and obtain correct information regarding details of reservation. To answer, confirm and process reservation requests. To ensure all information pertaining to reservations are properly taken and entered into the system. To keep up-to-date rooms available for sale and changes in hotel room rates. ...
-
Reservations Coordinator
3 days ago
Singapore Accor Full timeJob Description:Job Title: Reservations OfficerAs a Reservations Officer at Sofitel Singapore City Centre, you will play a key role in ensuring the seamless execution of hotel reservations and guest services. Your professional image and interpersonal skills will be essential in providing exceptional customer service, handling telephone enquiries and...
-
Reservation Sales Executive
1 month ago
Singapore FAR EAST HOSPITALITY MANAGEMENT (S) PTE. LTD. Full timeRoles & ResponsibilitiesJob Description:Be part of Far East Hospitality dynamic Central Reservations team managing 18 hotels and 8 Serviced Residences. Handle reservations received via all channels timely and accurately according to SOPs Liaise with bookers and hotels/sales to ensure smooth pre-arrival experience Maintain up-to-date information of all...
-
Restaurant Reservations Executive
1 week ago
Singapore MARINA BAY SANDS PTE. LTD. Full timeRoles & ResponsibilitiesJOB SCOPE Provide luxury service by communicating to each guest in a thoughtful, tailored, and authentic manner; making each guest feel as they are the sole focus of your time. Meet or exceed all Marina Bay Sands Standards associated with the job role, to include Forbes and Luxury Hotel standards. Assist both in-house and external...
-
Dynamic Reservations Professional
3 days ago
Singapore Accor Full timeJob OverviewThe Reservations Executive role at Accor is a key position in our team, responsible for supporting reservations sales and operations teams to achieve key performance indicators (KPIs).The successful candidate will ensure travel agency commissions, reservations sales conditions, profile tracking, and guest recognition are accurately checked,...
-
Hotel Reservations Coordinator
7 days ago
Singapore LIBERTE HR SERVICES PTE. LTD. Full timeRoles & ResponsibilitiesLiberte HR Services Pte. Ltd. is seeking a skilled Reservations Executive to join our team. The ideal candidate will have a passion for delivering exceptional guest experiences and a focus on driving hotel success.Responsibilities:Process and update reservations accurately and promptly to ensure smooth operations within the...
-
Reservation and Call Center Executive
6 months ago
Singapore CAPELLA HOTEL, SINGAPORE Full timeRoles & ResponsibilitiesPosition OverviewThe Capella Connects Executive handles reservations enquiries and communications from guests, travel agents, and referral networks.The Role Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc. Communicate pertinent guest information to designated...
-
Singapore CAPELLA HOTEL, SINGAPORE Full timeJob Summary:The successful candidate will be responsible for handling reservations enquiries and communications from guests, travel agents, and referral networks. This role requires strong customer service skills, with the ability to communicate effectively and handle requests in a timely and accurate manner.Key Responsibilities:Answer questions regarding...
-
Executive, VIP Reservations
2 months ago
Singapore RESORTS WORLD AT SENTOSA PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities Deliver excellent service and maximize guests’ experience by understanding and meeting their expectations Handle and process calls and emails from guests, and ensure that bookings and requests are processed accurately, timely, and efficiently to exceed service standards Coordinate with internal departments to...
-
Reservations Executive
1 week ago
Singapore LIBERTE HR SERVICES PTE. LTD. Full timeRoles & ResponsibilitiesLiberte HR is partnered with an international 5-star hotel located in the heart of Orchard Road to source for a Reservations Executive. The role is responsible for ensuring smooth and efficient operations within the Reservations department, aimed at delivering exceptional guest service and maximizing room revenue to meet and exceed...
-
Reservation Sales Executive
2 months ago
Singapore TOUR EAST SINGAPORE (1996) PTE LTD Full timeRoles & ResponsibilitiesResponsibilities:Client Relationship Management: Cultivate and maintain strong relationships with B2B clients, including travel agents, tour operators, and corporate partners. Understand client preferences and travel requirements to provide tailored solutions for FIT/Group/MICE bookings.Reservation Handling: Process and manage...
-
Airfreight Operations and Reservation Executive
2 months ago
Singapore RECRUITPEDIA PTE. LTD. Full timeRoles & ResponsibilitiesOur client is a logistics and supply chain company specializing in air freight services. They are looking for a Operations and Reservation Executive to assist their Facilities team for the next phrase of their business. They are located at East of Singapore– easily accessible. The Finance Officer is responsible for:Duties Assist...
-
Singapore United Overseas Bank Full timeAbout the Role: As a Strategic Business Director for Privilege Reserve, you will lead the development and execution of business strategies to drive growth and profitability. You will be responsible for managing a team of professionals to achieve business objectives. Key Responsibilities:Develop and implement business strategies to drive revenue growth and...
-
Reservations Admin
2 months ago
Singapore SWIFT SEARCH GLOBAL PTE. LTD. Full timeRoles & ResponsibilitiesWe are seeking a Reservations Administrator to assist the Managers by efficiently handling administrative tasks. This role requires providing support with skill and professionalism, encompassing a wide range of administrative functions.Working Hours: Monday to Friday, 9 AM - 6 PMJob Scope and Responsibilities: Perform clerical duties...
Reservations - ERS Executive
2 months ago
Job Number 24154905
Job Category Reservations
Location The Ritz-Carlton Millenia Singapore, Marina Bay, Singapore, Singapore, Singapore
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
