Customer Service Officer
4 weeks ago
- Address customer inquiries, requests and complaints through phone or emails to strive to provide effective solutions and ensure customer satisfaction.
- Prepare and submit quotations to customer promptly.
- Review and process customer orders accurately and efficiently. Ensure order information and request are checked.
- Follow up and monitor delivery of customer orders are dispatched, invoiced, and paid accurately and on time. Communicate any delays or issues to customers proactively.
- Communicate with staff from other areas in the organization, such as production, warehouse, transport, or distribution, to confirm the status of orders, meet to customer shipping requirement and resolve customer complaints.
- Answer internal and customer enquiries on service and product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately.
- Resolve customer queries from offer to invoicing stage efficiently and escalate complex issues to reporting manager promptly.
- Perform background screening on creation of customer accounts, prospects, competitors and industry trends to support the contract or sales team’s activities.
- Use databases or other computerized systems to maintain up-to-date customer records; to track the status of orders and deliveries; and to generate sales reports and statistics.
- Draft sales documentation, proposals, reports, and correspondence such as sales contracts and maintenance agreements.
- Work according to the established guidelines and procedures to maintain consistent quality work.
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Customer Service Officer
2 months ago
Changi, Singapore XIAOHONG PROPERTY MANAGEMENT PTE. LTD. Full timeJob Description:Handle all customer service-related matters at the counter Provide excellent customer service, attend to tenant and shopper enquiries and feedbacks Promote loyalty program and related activities Assist in voucher sales, mall redemptions, reward program and any other marketing activations as required Support Marcom in promotional activities,...
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Customer Service Officer
1 month ago
Changi, Singapore S. F. EXPRESS (SINGAPORE) PRIVATE LIMITED Full timeJob Responsibilities - Trace Handling: manages shipment tracking and trace requests from customer on timely manner. - Escalation/Exception-Handling: Handles customer escalations from customers on a timely manner. - Complaint-Handling: Handles and addresses complaints end-to-end; Acts as escalation point for customers and other parties within the team. -...
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Customer Service Officer
1 month ago
Changi, Singapore S. F. EXPRESS (SINGAPORE) PRIVATE LIMITED Full timeJob ResponsibilitiesTrace Handling: manages shipment tracking and trace requests from customer on timely manner. Escalation/Exception-Handling: Handles customer escalations from customers on a timely manner. Complaint-Handling: Handles and addresses complaints endtoend; Acts as escalation point forcustomers and other parties within the team. Solution...
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customer service officer
2 months ago
Changi, Singapore LEGION EXPRESS PTE. LTD. Full timeWe are an established import/export & courier company (located in the east), currently expanding & offering rewarding careers to potential candidates to join us immediately as Customer Service Representative:Duties and ResponsibilitiesTo provide admin and operational support in Warehouse- Logistics Department. Opportunity to learn how to manage the...
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Customer Service Officer
4 weeks ago
Changi, Singapore ALLEIMA SOUTH EAST ASIA PTE. LTD. Full timeAddress customer inquiries, requests and complaints through phone or emails to strive to provide effective solutions and ensure customer satisfaction. Prepare and submit quotations to customer promptly. Review and process customer orders accurately and efficiently. Ensure order information and request are checked. Follow up and monitor delivery of customer...
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Customer Service Executive
2 months ago
Changi, Singapore SAVINO DEL BENE (S) PTE LTD Full timeJob Description:Handle existing customers – Collaborate with other departments within the company to provide seamless logistics solutions for our customers Provide quotations to customers and follow-up to secure business / activateshipments. Coordinating receipt and record of import / export / Cross trade via air or sea shipments Liaising with origin and...
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Customer Service Officer #Airport #2.40pm
4 weeks ago
Changi, Singapore SCS Full timeDutiesAttend to customer inquiries and provide excellent customer service experiencePerform cash and credit card transactions using Point of Sales (POS) and Baggage Storage System (BSS) for baggage storage and other servicesPerform opening and closing settlement for POS and BSS for daily cash reconciliationPerform bag wrapping service and upselling of...
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Cargo Customer Service and Operations
1 month ago
Changi, Singapore Trans Swift Line Pte Ltd Full timeOverview: As a cargo customer service and operational staff member, you will play a crucial role in ensuring smooth operations and exceptional customer service within our cargo department. You will be responsible for handling inquiries, coordinating shipments, and managing logistics to guarantee timely and efficient delivery of goods. Key...
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Customer Service Officer #Airport #2.40pm
2 weeks ago
Changi, Singapore SCS Full timeDutiesAttend to customer inquiries and provide excellent customer service experiencePerform cash and credit card transactions using Point of Sales (POS) and Baggage Storage System (BSS) for baggage storage and other servicesPerform opening and closing settlement for POS and BSS for daily cash reconciliationPerform bag wrapping service and upselling of...
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Customer Service Officer #Airport #6.50am
3 days ago
Changi, Singapore SCS Full timeDutiesAttend to customer inquiries and provide excellent customer service experiencePerform cash and credit card transactions using Point of Sales (POS) and Baggage Storage System (BSS) for baggage storage and other servicesPerform opening and closing settlement for POS and BSS for daily cash reconciliationPerform bag wrapping service and upselling of...
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Customer Service Coordinator
3 months ago
Changi, Singapore VERITAS PETROLEUM SERVICES (ASIA) PTE. LTD. Full timeJob ResponsibilitiesProvide excellent customer service and support department objectives Take prompt and efficient actions on various customers' requests Manage customers and contracts' database Administrative duties and any other ad-hoc duties as assignedJob RequirementsNitec and above, with a minimum of 1 year customer service experience Fluent in English;...
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Customer Service Executive
4 weeks ago
Changi, Singapore ASUS GLOBAL PTE. LTD. Full timeAre you ready to ignite your career and be part of something truly extraordinary? At ASUS, we're In Search of Incredible—and we want you on our team We're looking for dynamic, passionate individuals who are eager to innovate, create, and make waves in the tech world. If you're fueled by ambition and thrive in a fast-paced environment where your ideas can...
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Customer Service Executive
4 weeks ago
Changi, Singapore ASUS GLOBAL PTE. LTD. Full timeAre you ready to ignite your career and be part of something truly extraordinary? At ASUS, we’re In Search of Incredible—and we want you on our team! We’re looking for dynamic, passionate individuals who are eager to innovate, create, and make waves in the tech world. If you’re fueled by ambition and thrive in a fast-paced environment where your...
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Customer Service Officer #Airport #2.40pm
4 weeks ago
Changi, Singapore SCS Full timeDutiesAttend to customer inquiries and provide excellent customer service experiencePerform cash and credit card transactions using Point of Sales (POS) and Baggage Storage System (BSS) for baggage storage and other servicesPerform opening and closing settlement for POS and BSS for daily cash reconciliationPerform bag wrapping service and upselling of...
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Customer Support Assistant
2 months ago
Changi, Singapore VICTOR ENTERPRISES PTE. LTD. Full timeHandles day to day order takings and in-house system data entry. Builds relationships with existing customers by understanding their needs and assisting with their queries. Manages customer orders and communicate requirements to internal stakeholders (Sales, Supply, Operations) to ensure smooth fulfilment of orders. Liaises and updates customers of the...
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Customer Relations Executive
2 months ago
Changi, Singapore INTER-FORWARDING LOGISTICS PTE LTD Full timeThe Customer Relations Executive plays a crucial role in the logistics industry by providing exceptional customer service and building strong relationships with clients. This role involves addressing customer inquiries, resolving issues, managing customer accounts, and ensuring customer satisfaction. The Customer Relations Executive serves as a key point of...
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Trainee Catering Officer
7 days ago
Changi, Singapore SATS Full timeTrainee Catering Officer (Documentation) Position Trainee Catering Officer (Documentation) Company SATS Contract Type Permanent Working Hours 44 hours a week Function Manufacturing/Production Operations Location SATS Inflight Catering Centre 2, 30 Changi North Crescent, Singapore 499612 About...
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Customer Support Admin Executive
2 months ago
Changi, Singapore RIGEL TECHNOLOGY (S) PTE LTD Full timeResponsibilities:Manage coverage of telephone and email service support to customers to provide technical support in a timely and effective manner for all products Investigate customer complaints at 1st level. Advise and guide customers with solutions. If the problem cannot be resolved over the phone or email, schedule a technician and fix a service...
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Customer Support Technician
2 months ago
Changi, Singapore APPLIED MATERIALS SOUTH EAST ASIA PTE. LTD. Full timeJob DescriptionKey ResponsibilitiesAssists in planning the daily work schedule within assigned territory to ensure completion of Preventive Maintenance and remedial maintenance.Uses escalation policies as required to keep management informed of down situations.Verifies and approves the operational quality of system equipment. Performs daily, weekly, monthly,...
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Trainee Catering Officer, Operations Support
1 month ago
Changi, Singapore SATS Food Services Full timeTrainee Catering Officer, Operations Support - [Joining bonus of $5000 for Singaporeans and PRs]Position Trainee Catering Officer, Operations Support - [Joining bonus of $5000 for Singaporeans and PRs] Company SATS Contract Type Permanent Working Hours 8:30 AM - 5:30 PM Function Clerical/Administrative Support Location SATS Inflight Catering...