Technical Support Officer

3 weeks ago


Singapore LINKTRIX CONSULTANTS PTE. LTD. Remote Work Freelance Full time

Responsibilities:

  • Provide primary technical assistance and support to end-users for live systems, ensuring prompt resolution of issues and minimizing downtime.
  • Resolve software issues related to remote devices, servers, networks, and security systems to maintain system integrity and security.
  • Maintain systems by performing routine checks, updates/patching, and configurations as required. Generate reports based on system performance and user requirements.
  • Assist users with technical inquiries, troubleshoot problems, and escalate unresolved issues to higher levels of support or relevant teams.
  • Support users with login issues, password resets, and access-related queries to ensure smooth and secure access to systems and resources.
  • Collaborate effectively with internal teams and stakeholders to enhance system functionality and user experience.
  • Proactively identify recurring issues and recommend improvements to prevent future problems and optimize system performance.

Requirements:

  • Minimum Diploma in IT or equivalent qualification
  • Technical expertise in Windows Server Management/Administration (Server 2019), and Windows OS
  • Proficiency in MS Office applications
  • Experience with network and security systems is preferred.
  • Excellent troubleshooting skills to diagnose and resolve technical issues efficiently.
  • Ability to support technical change management processes, collaborating with internal teams and stakeholders.
  • Proficiency in adhering to standard operating procedures and contributing to their development.
  • Strong analytical skills to analyze and solve software problems effectively.
  • Ability to collaborate effectively with other IT professionals and support teams.
  • Reliable, punctual, and capable of working with minimal supervision.
  • Willingness and availability to work on shifts.

EA License No: 13C6882



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