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Technical Support Officer

2 months ago

Singapore MyCareersFuture Full time

Roles & Responsibilities

Responsibilities:

Provide primary technical assistance and support to end-users for live systems, ensuring prompt resolution of issues and minimizing downtime. Resolve software issues related to remote devices, servers, networks, and security systems to maintain system integrity and security. Maintain systems by performing routine checks, updates/patching, and configurations as required. Generate reports based on system performance and user requirements. Assist users with technical inquiries, troubleshoot problems, and escalate unresolved issues to higher levels of support or relevant teams. Support users with login issues, password resets, and access-related queries to ensure smooth and secure access to systems and resources. Collaborate effectively with internal teams and stakeholders to enhance system functionality and user experience. Proactively identify recurring issues and recommend improvements to prevent future problems and optimize system performance.

Requirements

Minimum Diploma in IT or equivalent qualification Technical expertise in Windows Server Management/Administration, and Windows OS Proficiency in MS Office applications Experience with network and security systems is preferred. Excellent troubleshooting skills to diagnose and resolve technical issues efficiently. Ability to support technical change management processes, collaborating with internal teams and stakeholders. Proficiency in adhering to standard operating procedures and contributing to their development. Strong analytical skills to analyze and solve software problems effectively. Ability to collaborate effectively with other IT professionals and support teams. Willingness and availability to work on shifts (12 hour rotating).