IT Technical Support Officer
3 weeks ago
Provide a professional, expert support and administration of the Microsoft 365 cloud environment with a secure, reliable infrastructure.
Candidates are to be comfortable with Company moving to Kim Chuan in 2024.
Job responsibilities:
- Independently research, design, develop, and deploy Microsoft 365 solutions for the company
- Administer the Microsoft 365 environment, ensuring availability, reliability, and performance
- Monitor system health and regularly review, analyze, and test systems for performance
- Perform annual hardware refresh for endpoint devices and network equipment.
- Provide regular update, backups, and restores as needed
- Collaborate with internal stakeholders to maximize functionality and user experience
- Provide onboarding and offboarding for new hire/leaver
- Documenting system configuration, process and IT user guide
- Provide top-tier support, coordinating with various teams and vendors to troubleshoot issues onsite and offsite (onboard the vessels)
- Need to travel to other countries to provide IT support for the vessel only if vendor unable to resolve the issue
- Role as an IT procurement officer and work closely with vendor. So excellence vendor management is required
- Monitor and manage the billings and subscriptions for SAAS and M365
- Manage IT hardware and software inventory
- Conduct daily IT operation daily checklist, monthly checklist and annual checklist.
Minimum Requirements:
- At least 1 year of experience in managing and administering M365 environments
- More than 2 years of experience work as L1 support in mid to large enterprise
- Strong customer service, communication and problem-solving skills
- Ability to work independently and as part of a team
- Network and firewall skillset is not mandatory, but good to have
Tell employers what skills you have
Troubleshooting
Hardware
Cyber Security
Computer Hardware
Communication Skills
Administrative Support
Routers
Team Player
Safety Training
Able To Work Independently
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