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Technical Support Officer

2 months ago

Singapore MyCareersFuture Full time

Job Summary

We are seeking a highly skilled and motivated Technical Support Officer to join our team at MyCareersFuture. As a Technical Support Officer, you will be responsible for providing technical support and maintenance of ICT and AV equipment throughout the school.

Key Responsibilities

  • Maintenance of ICT and AV equipment and resources, including inventory and programs.
  • Providing technical support and troubleshooting of ICT and AV equipment, including collection, configuration, deployment, maintenance, updates, repair, and disposal.
  • Updating and syncing of all mobile devices (iPads and tablets) operating system and applications.
  • Updating of Video Wall/Infocomm TV, SharePoint site, and school website.
  • Creating monthly video updates for Video Wall/Infocomm TV/school website.
  • Sourcing of quotations for ICT equipment.
  • Liaising with vendors and supervision of installation and maintenance work.

Support to Teaching Staff

  • Operating hall AV equipment during school events.
  • Providing basic hardware and software support to users.
  • Setting up AV/IT required for meetings, trainings, and workshops.
  • Setting up special rooms for lessons and assisting during lesson-time.
  • Providing ICT support in classrooms when required.
  • Assisting to configure staff accounts to login to network and SharePoint.

Administrative Duties

  • Creating forms/spreadsheets for school use.
  • Updating the calendar of special rooms booking.
  • Assisting the General Office in reception/administrative duties when required.

Other Responsibilities

  • Assisting in CCA activities.
  • Assisting teachers on learning journeys as needed.
  • Assisting in logistic support for school events.
  • Carrying out any other duties as required by the Principal/Vice Principal/Head of Department, ICT.

Requirements

  • GCE O or NITEC.
  • Preferably 1 year of related work experience.
  • Open to fresh candidates.

Desirable Skills and Attributes

  • Strong working knowledge of IT and Microsoft applications.
  • Programming knowledge would be an advantage.
  • Able to adopt a growth mindset and take responsibility for own well-being and development.
  • Embracing change and staying curious, creative, and innovative.
  • A self-motivated, proactive, positive, and able to work independently.
  • Able to work independently and collaboratively in a team in a challenging environment.