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Customer Engagement

4 months ago

Singapore MSD Full time

Job Description

Customer Engagement & Experience Market Squads Market Business Technologist

We're seeking a Market Business Technologist in Digital Marketing to join our Customer Engagement & Experience Market Squad team within Human Health IT. Our mission is to work closely with IT & business colleagues in the markets, enhancing business satisfaction with IT services. We're looking for a fast learner with a genuine passion for technology, capable of juggling multiple tasks with ease. A key focus is speed, simplicity & business facing end to end consulting & stakeholder management.

This role is based out of our Company's Technology Center in Singapore, the regional hub for Asia Pacific (AP) and top-ranked biopharmaceutical company on The Straits Times and Statista’s list of Best Employers in Singapore for two consecutive years (2022, 2023). Join the premier biopharmaceutical company that has been in Singapore for more than 25 years and in AP for over 60.

WHAT YOU WILL DO

Responsibilities include, but are not limited to:

  • You work closely with the regional and global IT community, and contribute to platform solution working with cross regional teams (IT Tech centers)
  • Collaborate with cross-functional teams to deliver high-quality solutions and meet delivery goals.
  • Lead conversations with various stakeholders to gather business requirements and shape solutions accordingly.
  • Utilize marketing automation tools such as Salesforce Marketing Cloud, Google Analytics, web portals (WordPress VIP) and others.
  • Ensure that web content, campaigns, and other digital assets are tagged and tracked effectively and that the best practice is well adopted by the markets.
  • Create and maintain functional and technical documentation for digital marketing initiatives.
  • Facilitate trainings and workshops to educate others on digital marketing best practices.
  • Mentor junior colleagues and provide guidance and support as needed.
  • Keep up with the latest digital marketing trends and technologies, and continuously develop your skills and knowledge.

WHAT YOU MUST HAVE

To be successful in this role, you will have:

  • Bachelor’s Degree
  • Proficient English knowledge, both written and spoken.
  • Strong stakeholder management skills and the ability to collaborate with globally dispersed teams.
  • Ability to translate complex technical concepts into easily understandable recommendations.
  • Proven experience with creation of training materials, user guidance and technical documentation.
  • Presentation skills, with the ability to facilitate meetings, trainings, and workshops.
  • Proven experience in business analysis, business strategy, or technology consulting.
  • Overall knowledge and experience with technologies and processes for Digital Marketing, Personalization and Data Orchestration, Master Data Management or Customer Data Platforms and Content Management Systems

Furthermore, we will be happy if you have or have heard of one of these:

  • Good understanding of Agile and Scrum methodologies, ideally experience working with and setting up JIRA and Confluence.
  • Experience with Salesforce Platforms – Sales, Service, Marketing Cloud
  • Experience with scripting languages (eg. HTML, SQL,  AMPScript, JavaScript).
  • Familiarity with Google Analytics or other web tracking technologies.
  • Familiarity with tagging best practices of various assets (web, content, campaigns, etc.)

What we look for…

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us — and start making your impact today.

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

07/3/2024

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.


Job Posting End Date:07/03/2024


A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.


Requisition ID:R291467