Customer Engagement Specialist

2 weeks ago


Singapore INTEGRITY PARTNERS PTE. LTD. Full time
About the Role

We are seeking a highly skilled and experienced professional to join our team as a Customer Engagement Partner at INTEGRITY PARTNERS PTE. LTD.

Key Responsibilities
  • Develop and Execute Strategic Plans

As a trusted partner, you will be responsible for developing and implementing comprehensive therapy area and customer-level strategic plans to deliver exceptional customer experiences, ensure optimal customer coverage, and achieve overall company goals.

  • Build and Foster Strong Partnerships

You will develop and foster strong partnerships with Key Opinion Leaders (KOLs) and targeted customers, adept in engaging and supporting customers in improving patients' outcomes.

  • Drive Business Growth

Uncover actionable market insights from regular HCP/HCO engagements and business analytics to formulate innovative patient-centric solutions, identify and pursue new business opportunities to achieve company goals.

  • Lead Account Planning & Management

Lead and execute account planning & management, including formulary listing of company products in hospitals.

  • Maintain Industry Knowledge

Maintain robust product, therapeutic area, customer, and industry knowledge to consistently optimize strategic customer engagement plan development and implementation.

  • Ensure Compliance

Demonstrate integrity and work within legal, compliance, and company policies and processes.

Requirements
  • Education

Bachelor's Degree from an accredited institution.

  • Experience

Minimum 4 years of sales/marketing/key accounts experience in the pharmaceutical industry with at least 2 years in specialty portfolio.

  • Skills

Strong interpersonal and communication skills, both verbal and written. Strong presentation, negotiation, and influence skills. A valid driving license and own vehicle.

What We Offer

As a Customer Engagement Partner at INTEGRITY PARTNERS PTE. LTD., you will have the opportunity to work with a well-established pharmaceutical company with a regional presence, driving business growth and delivering exceptional customer experiences.



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