📞✨Part-time Call Centre Agent
1 month ago
RecruitFirst is hiring You will be outsourced to:Job Details: 📍 Location: Jurong East 💰 Salary: $13/hr ⏳ Duration: Immediate - Min 3 Months Extendable 🕑 Working hours: Mon-Fri- (AM) 830am - 1230pm- (PM) 1230pm - 530pm*Only can choose one shiftResponsibilities: 🔎 Answer min 100 phone calls per day and aim to end the phone call within 10mins🔎 Handling inbound calls for the department🔎 Open a case incident report in the system when the customer calls in🔎 Record down the purpose of the customers’ call in the system in case of follow up purposes🔎 Replying to emails and taking remedial action where necessary🔎 Ensure timely follow-up/resolve inquiries according to specified guidelines/processes.Requirements:✅ Able to work in fast-paced and stressful environment with KPI ✅ Able to multi-task in terms of concurrently by speaking to the customer AND typing the information in the system while being on the phone with the customer AND finding the answer to the question by toggling with 4 systems all within 10 mins ✅ Must be IT savvy as you will be toggling 4-5 systemsInterested applicants, please WA 9xxxxxxx. All applications will be treated with strictest confidentiality. We regret that only shortlisted candidates will be notified. Thank you. Kadie Chang Yan Yu Outsourcing Team RecruitFirst Pte Ltd E.A.13C6342
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