Jobs: call centre support

Roles & ResponsibilitiesAs a Call Centre Supervisor, you’ll deliver exceptional service to guests through excellent telephone service and answering their enquiries that exceeds their expectations.A little taste of your day-to-dayEvery day is different, but you’ll mostly be:Handle all internal and external guest enquiries promptly with minimal delay,...

As a Call Centre Supervisor, you'll deliver exceptional service to guests through excellent telephone service and answering their enquiries that exceeds their expectations.A little taste of your day-to-dayEvery day is different, but you'll mostly be:Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct...

We are looking for a dynamic and customer-centric individual to join our call center team as a Call Centre Specialist. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAYResponsibilities:Handle inbound / outbound calls, emails, and chats from...

Job Description:As part of the national HealthierSG initiative to transform the way healthcare is delivered, NUHS Regional Health System Office (RHSO) is setting up a Care and Call Centre (CareHub) to support the western population through phone calls, telemedicine and digital communication platforms to become healthier and take charge of own health.You will...

Responsibilities:Handle customers' queries (via telephone / email) escalated from Call CentreHandle queries from walk-in customersHandle first level troubleshooting with regard to the Internet e-servicesEscalating complex queries for superior's interventionEngaging customer in change management campaignsSuggest improvements arising from feedbacks or...

Roles & ResponsibilitiesJob Description:As part of the national HealthierSG initiative to transform the way healthcare is delivered, NUHS Regional Health System Office (RHSO) is setting up a Care and Call Centre (CareHub) to support the western population through phone calls, telemedicine and digital communication platforms to become healthier and take...

As a Call Centre Agent, you'll deliver exceptional service to guests through excellent telephone service and answering their enquiries that exceeds their expectations.A little taste of your day-to-dayEvery day is different, but you'll mostly be:Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties...

Responsible for call requests, call handling and coordination work.Customer service excellenceResponsible for update and feedback to usersMonitor and update the systemFile all documentation & recordAny other tasks as assigned Job Requirements:Minimum GCE O LevelsAble to communicate & write English2 Years of Experience in call handling and preferably...

Job Description :Description:Location singapore Changi business park or Jurong.Freshers can also applyJob Description:As a Call Centre Officer, you will play a vital role in achieving our Customer Centre targets while ensuring the highest quality of service. Your responsibilities include:Meeting KPIs without compromising service quality.Ensuring accuracy and...

Roles & ResponsibilitiesResponsibilities:Reports to the team lead and contact centre manager Assist in the documentation of operational procedures Respond promptly to and record details of customer enquiries Handle and resolve issues raised by customers and record details of actions taken Escalate requests and unresolved issues to...

As the Manager with SingHealth's Call Centre Shared Service, ensuring that SingHealth's call centres remain accessible to patients is key. You will be tasked to drive innovation and digitalisation, review current processes, as well as propose and operationalise strategic initiatives to improve and sustain call centre performance. You will be involved in...

is looking for a Centre Manager to join our dynamic team.To advance our Vision of `Ageing with Respect and Dignity', Aces Care manage call centre and wellness centre services for seniors. We have a dual mission of empowering seniors to continue to be active and contribute to helping other seniors.The Centre Manager is part of the team instrumental in the...

You will support the Manager to drive performance and service quality in the call centres across SingHealth through call and email audits, as well as from patients' feedback. You will identify any tasks/ processes that have the potential to be improved and automated by harnessing technology. Driving the usage of Customer Relationship Management system will...

Roles & ResponsibilitiesAs the Manager with SingHealth's Call Centre Shared Service, ensuring that SingHealth’s call centres remain accessible to patients is key. You will be tasked to drive innovation and digitalisation, review current processes, as well as propose and operationalise strategic initiatives to improve and sustain call centre...

Reports to Contact Centre Team Lead Handle customer service hotline and provide first level of supports from OMNI Channels Resolve customer queries efficiently and escalate problems/issues promptly. Follow Standard operating procedures closely. Work as a team and ensure that the contact centre service level is metDiploma / NITEC / GCE O' Level or equivalent...

5 Day Work WeekWalking distance from 2 MRTsWorking Timing: 12.30pm to 10.30pmJob Description:Attend to call centre hotline enquiries- Channel feedback and complaints promptly to the respective Department, Manager or Executive for follow-up actions- Understand caller's concerns and provide resolutions- Deploy relevant personnel to site to look into the...

Description5 Day Work WeekWalking distance from 2 MRTsWorking Timing: 12.30pm to 10.30pmJob Description:- Attend to call centre hotline enquiries- Channel feedback and complaints promptly to the respective Department, Manager or Executive for follow-up actions- Understand caller’s concerns and provide resolutions- Deploy relevant personnel to site to look...

One of our clients whose office is in science park is looking for a customer service office(Call Centre) for a 12 months contractKey AccountabilitiesAchievement of a good Balanced Score Card (comprising Unplanned Leave, Punctuality, Productivity, Compliments)Achievement and maintenance of customer satisfactionJob Responsibilities & DutiesAttend and...

Job Description:As a Call Centre Officer, you will play a vital role in achieving our Customer Centre targets while ensuring the highest quality of service. Your responsibilities include:Meeting KPIs without compromising service quality.Ensuring accuracy and compliance in handling customer requests.Cross-selling the Bank's products and services.Migrating...

1) Manage general enquiries of inbound calls and online enquiries 2) Handle any other hotline administrative functions. Diploma / NITEC / GCE O' Level or equivalent . Minimum C5 for English O level . Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry Special Knowledge or Skills: . Ability to...