Call Centre Supervisor
1 month ago
As a Call Centre Supervisor, you’ll deliver exceptional service to guests through excellent telephone service and answering their enquiries that exceeds their expectations.
A little taste of your day-to-day
Every day is different, but you’ll mostly be:
- Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary
- Positively deal with and learn from customers’ complaints and comments with follow-up and feedback to the related Call Centre Manager / Duty Manager
- Follow-up with guests to ensure satisfaction with problem resolution (service recovery)
- Actively seeking feedback from customers and team members at every opportunity
- Assist guest with any reasonable requests and train all team members to anticipate guests’ needs
- Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner
- Coordinate with relevant departments to ensure request is followed-up and ensures follow-up procedures are maintained
- Ensure timely wake-up call services for hotel guests
- Record all equipment and be familiar with the system and functions, resuming the role as the person in charge of the section during the absence of the Call Centre Manager
- Carry out any other reasonable duties and responsibilities as requested by the Call Centre Manager
What we need from you
- Be proactive towards guests and their request
- Minimum ‘O’ Levels or equivalent
- Minimum 2 years of related work experience
- Patient and responsible to solve all problems
- Strong sense of responsibility and self-motivation
- Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance
- Maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals
What you can expect from us
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
Tell employers what skills you have
Customer Service Skills
Coaching
Customer Service Oriented
Microsoft Office
call centre
Quality Assurance
Interpersonal Skills
Service Recovery
Reliability
Voice Services
Adaptability
Team Lead
Train New Employees
Customer Satisfaction
Team Player
Customer Service
Customer Service Experience
Call Center
-
Customer Service Officer, Call Centre
3 weeks ago
Singapore GMP Technologies Full timeWorking environmentCall-centre environmentRequires to work on weekendsOff day on public holidaysOffice Hour, 8.00am - 5.30pmResponsibilitiesAttend to enquiries via incoming calls and emailProvide professional response when assisting customer's enquiresEnsure conversation with customer is following the standard operation procedureMaintain positive and helpful...
-
Call Centre Officer
6 days ago
Singapore PERSOLKELLY Singapore Full time5-day work week shift work, required to work on weekends, 8.00am – 5.30pm / 8.30am – 6.00pm, off on PH$2500 + Transport Allowance + AWS + VBResponsibilities:Attend to enquiries, primarily incoming calls through the hotline or other channels such as emailUnderstand customer's needs and provide quick, accurate and satisfactory answers to their queriesType...
-
Assistant Supervisor/Assistant Centre Manager
4 weeks ago
Singapore Woodlands Social Centre Full timeGeneral Summary:The ESCC Assistant Supervisor/Assistant Centre Manager will undertake daily responsibilities associated with planning, operations, implementation, management, and administrative support. This includes coordinating activities, conducting assessments, engaging with, and providing support to children and families, and maintaining program...
-
Assistant Supervisor/Assistant Centre Manager
1 month ago
Singapore Woodlands Social Centre Full timeRoles & ResponsibilitiesGeneral Summary:The ESCC Assistant Supervisor/Assistant Centre Manager will undertake daily responsibilities associated with planning, operations, implementation, management, and administrative support. This includes coordinating activities, conducting assessments, engaging with, and providing support to children and families, and...
-
Call Centre Officers
3 days ago
Singapore ORIENTAL AVIATION INTERNATIONAL PTE. LTD. Full timeCall Centre Officers Duration: ASAP - min. 3 months (convertible)Pay rate: $15/hr Location: Bugis Working hours: 44 hours per week (including Saturdays occasionally based on roster)Job Description- Handle multi-channel interactions with customers via calls, email, social media, mobile apps and in-person enquiries in a timely manner- Explore and introduce...
-
Call Centre Agent
3 weeks ago
Singapore Hai Leck Engineering (private) Limited Full timeWe are looking for a dynamic and customer-centric individual to join our call center team as a Call Centre Specialist. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY!Responsibilities:Handle inbound / outbound calls, emails, and chats...
-
Manager, Call Centre Shared Service
3 weeks ago
Singapore Singapore Health Services Pte Ltd Full timeAs the Manager with SingHealth's Call Centre Shared Service, ensuring that SingHealth's call centres remain accessible to patients is key. You will be tasked to drive innovation and digitalisation, review current processes, as well as propose and operationalise strategic initiatives to improve and sustain call centre performance. You will be involved in...
-
Call Centre Admin Officer
2 hours ago
Singapore HMI MEDICAL CENTRE PTE. LTD. Full timeRoles & ResponsibilitiesStarMed is a one-stop day-surgery and multi-disciplinary medical centre that offers quality day surgeries and diagnostic services at competitive private sector prices. This sucessful candidate wiill be involved in being a part of the "referral call agent" team for a GP clinic chain in Singapore. The call agent will navigate patient...
-
Call Centre Agent
7 days ago
Singapore HAI LECK ENGINEERING (PRIVATE) LIMITED Full timeRoles & ResponsibilitiesWe are looking for a dynamic and customer-centric individual to join our call center team as a Call Centre Specialist. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY!Responsibilities: Handle inbound / outbound...
-
Manager, Call Centre Shared Service
2 weeks ago
Singapore SINGAPORE HEALTH SERVICES PTE LTD Full timeRoles & ResponsibilitiesAs the Manager with SingHealth's Call Centre Shared Service, ensuring that SingHealth’s call centres remain accessible to patients is key. You will be tasked to drive innovation and digitalisation, review current processes, as well as propose and operationalise strategic initiatives to improve and sustain call centre performance....
-
Singapore Cl Tampines Pte. Ltd. Full timeJob Description & RequirementsAs a Centre Head or Deputy Centre Head, you will lead a team of pre-school educators in providing quality education, holistic development, and care for the children. You will oversee the management of the KCARE centre, manage the deployment, professional development, and well-being of all staff.Assistant SupervisorAt least...
-
Singapore Commit Learning Schoolhouse Private Limited Full timeJob Description & RequirementsJob DescriptionAs a Centre Head or Deputy Centre Head, you will lead a team of pre-school educators in providing quality education, holistic development, and care for the children. You will oversee the management of the KCARE centre, manage the deployment, professional development, and well-being of all staff.Assistant...
-
Call Centre Agent
5 days ago
Singapore SINGAPORE RED CROSS SOCIETY Full timePlease be aware that the candidate must be able to converse in Mandarin, as we are currently filling vacancies for call agents who specialise in assisting isolated seniors that speak Mandarin or a Mandarin dialect (Hokkien, Cantonese). Rotating shift hours (3 Rotating Shift Timings - Day , Afternoon and Night *1 year Contract role HOME MONITORING AND...
-
Call Centre Customer Service Officer
3 weeks ago
Singapore G. TECH PTE. LTD. Full time5 Day Work WeekWalking distance from 2 MRTsWorking Timing: 12.30pm to 10.30pmJob Description:Attend to call centre hotline enquiries- Channel feedback and complaints promptly to the respective Department, Manager or Executive for follow-up actions- Understand caller's concerns and provide resolutions- Deploy relevant personnel to site to look into the...
-
Call Centre Officer, Care and Call Centre, RHSO
1 month ago
Singapore National University Health System Pte. Ltd. Full timeJob Description:As part of the national HealthierSG initiative to transform the way healthcare is delivered, NUHS Regional Health System Office (RHSO) is setting up a Care and Call Centre (CareHub) to support the western population through phone calls, telemedicine and digital communication platforms to become healthier and take charge of own health.You will...
-
Call Centre Customer Service Officer
3 weeks ago
Singapore G. TECH PTE. LTD. Full timeDescription5 Day Work WeekWalking distance from 2 MRTsWorking Timing: 12.30pm to 10.30pmJob Description:- Attend to call centre hotline enquiries- Channel feedback and complaints promptly to the respective Department, Manager or Executive for follow-up actions- Understand caller’s concerns and provide resolutions- Deploy relevant personnel to site to look...
-
Call Centre Associate
3 days ago
Singapore ENCOMPASSE Full timeRoles & ResponsibilitiesReports to Contact Centre Team Lead Handle customer service hotline and provide first level of supports from OMNI Channels Resolve customer queries efficiently and escalate problems/issues promptly. Follow Standard operating procedures closely. Work as a team and ensure that the contact centre service level is metDiploma / NITEC / GCE...
-
Customer Service Associate
2 weeks ago
Singapore TEMPSERV PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities: Reports to the team lead and contact centre manager Assist in the documentation of operational procedures Respond promptly to and record details of customer enquiries Handle and resolve issues raised by customers and record details of actions taken Escalate requests and unresolved issues to...
-
Call Centre Officer, Care and Call Centre, RHSO
1 month ago
Singapore NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. Full timeRoles & ResponsibilitiesJob Description:As part of the national HealthierSG initiative to transform the way healthcare is delivered, NUHS Regional Health System Office (RHSO) is setting up a Care and Call Centre (CareHub) to support the western population through phone calls, telemedicine and digital communication platforms to become healthier and take...
-
Singapore CL TAMPINES PTE. LTD. Full timeRoles & ResponsibilitiesJob Description & RequirementsAs a Centre Head or Deputy Centre Head, you will lead a team of pre-school educators in providing quality education, holistic development, and care for the children. You will oversee the management of the KCARE centre, manage the deployment, professional development, and well-being of all staff.Assistant...