Call Centre Manager

As the Manager with SingHealth's Call Centre Shared Service, ensuring that SingHealth's call centres remain accessible to patients is key. You will be tasked to drive innovation and digitalisation, review current processes, as well as propose and operationalise strategic initiatives to improve and sustain call centre performance. You will be involved in...

Responsibilities:Handle customers' queries (via telephone / email) escalated from Call CentreHandle queries from walk-in customersHandle first level troubleshooting with regard to the Internet e-servicesEscalating complex queries for superior's interventionEngaging customer in change management campaignsSuggest improvements arising from feedbacks or...

As a Call Centre Supervisor, you'll deliver exceptional service to guests through excellent telephone service and answering their enquiries that exceeds their expectations.A little taste of your day-to-dayEvery day is different, but you'll mostly be:Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct...

Roles & ResponsibilitiesAs a Call Centre Agent, you’ll deliver exceptional service to guests through excellent telephone service and answering their enquiries that exceeds their expectations.A little taste of your day-to-dayEvery day is different, but you’ll mostly be: Handle all internal and external guest enquiries promptly with minimal delay,...

Roles & Responsibilities Responsible for call requests, call handling and coordination work. Customer service excellence Responsible for update and feedback to users Monitor and update the system File all documentation & record Any other tasks as assigned Job Requirements: Minimum GCE O Levels Able to communicate & write English 2 Years of...

We are looking for a dynamic and customer-centric individual to join our call center team as a Call Centre Specialist. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY!Responsibilities:Handle inbound / outbound calls, emails, and chats...

Responsible for call requests, call handling and coordination work.Customer service excellenceResponsible for update and feedback to usersMonitor and update the systemFile all documentation & recordAny other tasks as assigned Job Requirements:Minimum GCE O LevelsAble to communicate & write English2 Years of Experience in call handling and preferably in...

As a Call Centre Agent, you'll deliver exceptional service to guests through excellent telephone service and answering their enquiries that exceeds their expectations.A little taste of your day-to-dayEvery day is different, but you'll mostly be:Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties...

5 Day Work WeekWalking distance from 2 MRTsWorking Timing: 12.30pm to 10.30pmJob Description:Attend to call centre hotline enquiries- Channel feedback and complaints promptly to the respective Department, Manager or Executive for follow-up actions- Understand caller's concerns and provide resolutions- Deploy relevant personnel to site to look into the...

Description5 Day Work WeekWalking distance from 2 MRTsWorking Timing: 12.30pm to 10.30pmJob Description:- Attend to call centre hotline enquiries- Channel feedback and complaints promptly to the respective Department, Manager or Executive for follow-up actions- Understand caller’s concerns and provide resolutions- Deploy relevant personnel to site to look...

You will support the Manager to drive performance and service quality in the call centres across SingHealth through call and email audits, as well as from patients' feedback. You will identify any tasks/ processes that have the potential to be improved and automated by harnessing technology. Driving the usage of Customer Relationship Management system will...

Job Description:As part of the national HealthierSG initiative to transform the way healthcare is delivered, NUHS Regional Health System Office (RHSO) is setting up a Care and Call Centre (CareHub) to support the western population through phone calls, telemedicine and digital communication platforms to become healthier and take charge of own health.You will...

1) Manage general enquiries of inbound calls and online enquiries 2) Handle any other hotline administrative functions. Diploma / NITEC / GCE O' Level or equivalent . Minimum C5 for English O level . Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry Special Knowledge or Skills: . Ability to...

Responsibilities:•You will be part of a team of Client Service Associates in a contact centre environment•Conduct tele-engagements to seniors, check-in and assess if there's any changes to their health and social circumstances•Maintain a professional level of care and services •Any other duties assigned from time to timeRequirements:•GCE 'N' / 'O'...

Job Description :Description:Location singapore Changi business park or Jurong.Freshers can also applyJob Description:As a Call Centre Officer, you will play a vital role in achieving our Customer Centre targets while ensuring the highest quality of service. Your responsibilities include:Meeting KPIs without compromising service quality.Ensuring accuracy and...

Reports to Contact Centre Team Lead Handle customer service hotline and provide first level of supports from OMNI Channels Resolve customer queries efficiently and escalate problems/issues promptly. Follow Standard operating procedures closely. Work as a team and ensure that the contact centre service level is metDiploma / NITEC / GCE O' Level or equivalent...

Responsibilities:Handle customer service hotline and provide first level of supportProvide quality customer service to customers over the phone and or email.Follow-up on outstanding cases and perform call-back to customers when necessaryAny other ad-hoc tasks assignedRequirements:Candidate must possess minimum 'O' Levels or an equivalent qualificationHighly...

We are looking for a Part-Time Call Centre Assistant. The successful candidate will be tasked to assist customers with ticket bookings for events, handling enquiries and attending to hotline calls in the Call Centre.Job RequirementAble to commit 3 months of training in officeAble to perform rotating shift schedules including weekends and public...

Roles & ResponsibilitiesWe are looking for a Part-Time Call Centre Assistant. The successful candidate will be tasked to assist customers with ticket bookings for events, handling enquiries and attending to hotline calls in the Call Centre.Job Requirement Able to commit 3 months of training in office Able to perform rotating shift schedules including...

One of our clients whose office is in science park is looking for a customer service office(Call Centre) for a 12 months contractKey AccountabilitiesAchievement of a good Balanced Score Card (comprising Unplanned Leave, Punctuality, Productivity, Compliments)Achievement and maintenance of customer satisfactionJob Responsibilities & DutiesAttend and respond...