L1 Technical Support Engineer

2 days ago

Singapore STYL Solutions Pte. Ltd. Full time
Overview

STYL Solutions is at the forefront of Industry 4.0, using Fintech and IoT technologies for smart city transformation. We design, develop, and supply hardware, software and integrated solutions for payment, loyalty management, location tracking, self-service operation, and telemetry. Our market coverage includes financial services, retail, mass transit, education, and social services in Singapore and the South Asia Pacific region. Our vision is to use Fintech and IoT to create smart cities that enhance quality of life through convenience and healthier living.

We are seeking a proactive and customer-oriented L1 Technical Support Engineer to provide first-line support for our solutions, including terminals, devices, and related software platforms. This role will handle user inquiries, diagnose and resolve basic technical issues, and escalate complex cases to higher-level engineers or product teams. You will play a key role in ensuring smooth operations for our customers by delivering efficient technical assistance and professional service across multiple support channels.

Responsibilities
  • First-Level Troubleshooting & Technical Assistance
  • Act as the first point of contact for customers experiencing technical issues with hardware, software, or connectivity.
  • Diagnose and resolve common problems through guided troubleshooting steps.
  • Assist clients with system setup, configuration, and basic user guidance.
  • Refer to internal knowledge base and documentation to provide accurate, consistent solutions.
  • Escalate unresolved or critical issues to L2/L3 engineers or product specialists, ensuring clear case handover.
  • Incident Management & Documentation
  • Log all customer interactions and technical issues in the support ticketing system.
  • Categorize and prioritize incidents to ensure timely resolution within agreed SLAs.
  • Track open cases, provide regular status updates to customers, and close tickets upon resolution.
  • Prepare reports on recurring issues, escalation trends, and resolution performance to support process improvement.
  • Customer Support & Relationship Management
  • Provide prompt, clear, and professional communication to customers across phone, email, and chat support channels.
  • Conduct follow-ups with clients to confirm systems and devices are fully functional after troubleshooting.
  • Maintain strong, professional relationships with customers by delivering reliable and empathetic support.
  • Act as the voice of the customer by capturing feedback and sharing insights with internal teams to improve products and services.
Job Requirements
  • Diploma/Degree in Information Technology, Computer Science, or related discipline.
  • 1-3 years of experience in IT helpdesk or technical support related roles
  • Good understanding of POS systems, payment-related solutions and JIRA Service Management Platform is an advantage.
  • Strong problem-solving and analytical skills with the ability to multitask.
  • Excellent communication and interpersonal skills, with a customer-first mindset.
  • Familiarity with remote support tools, ticketing systems, and troubleshooting methodologies.
  • Willingness to support field deployments or on-site maintenance when required.
  • Language proficiency in Mandarin for liaising with mandarin-speaking stall owners and merchants will be a plus
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Appliances, Electrical, and Electronics Manufacturing
#J-18808-Ljbffr

  • Technical Support Engineer

    2 days ago

    Singapore TRIFIC SOLUTIONS PTE. LTD. Full time

    **Job Title**:Technical Support Engineer (L1 or L2) **Location**:Singapore **Salary Range**:SGD 3,000 - SGD 5,000 (commensurate with experience) **Employment Type**:Full-Time **About the Company**: Our client is a well-established IT Solutions provider with offices in both Singapore and Malaysia, known for delivering reliable enterprise IT support services....

  • L1 Technical Support

    6 days ago

    Singapore ZENITH INFOTECH (S) PTE LTD. Full time

    Presently we have a Job Opening for a L1 Technical Support position - Provide initial troubleshooting and support for incidents. - Escalate incidents that cannot be resolved by the service desk to the appropriate L2 support team and monitor progress.

  • L1 Technical Support Engineer

    4 days ago

    Singapore STYL SOLUTIONS PTE. LTD. Full time

    **About STYL Solutions** Our market segment coverage extends from financial services, retail, mass transit, education to social services markets in Singapore and South Asia Pacific. Our vision is to use Fintech and IoT to create smart and efficient cities that enhance Quality of Life through convenience and healthier living. We are seeking a proactive and...

  • L1 IT Support Engineer

    4 days ago

    Singapore Luxoft Full time

    **Project** Description**: We are looking for experienced and enthusiastic L1 IT support engineers. Team is expected to cover normal Singapore working hours from client office Mon-Fri. Luxoft offers great opportunities for building IT career in different directions. Powerful Luxoft training center provides hundreds of training on programming, software...

  • L1 Support Engineer

    2 days ago

    Singapore Unison Consulting Pte Ltd Full time

    As a L1 Support Engineer, you will be the first point of contact for users seeking technical assistance. - Your role includes troubleshooting hardware and software issues, responding to user inquiries, and providing solutions to ensure seamless operations. - You will be responsible for installing, configuring, and maintaining computer systems, as well as...

  • L1 Technical Support Engineer

    5 days ago

    Singapore STYL SOLUTIONS PTE. LTD. Full time

    Roles & ResponsibilitiesAbout STYL SolutionsRide on the wave of Industry 4.0 Join STYL Solutions in the forefront of using Fintech and IoT technologies for smart city/nation transformation. Headquartered in Singapore with R&D center in Vietnam, STYL Solutions designs, develops, and supplies hardware, software and integrated solutions for applications in...

  • L1 Technical Support

    6 days ago

    Singapore Interactive Brokers Full time

    As a global technology leader in Financial Services, IBKR has employees in several sites around the globe. As we continue to grow our staff and offices, globally, we require L1 Technical support staff to help our employees operate and maintain their technology 24/7/365. Our support team is looking for a L1 Technical support to help manage and triage users'...

  • L1 Infrastructure Engineer

    5 hours ago

    Singapore PLOY ASIA PTE. LTD. Full time

    L1 Infrastructure Engineer We are looking for an L1 Infrastructure engineer who will be a crucial part of our client’s core support team. What's on Offer: - 3-6 months contract (renewable) - L1 Support onsite - Location: South Singapore Job Summary: - He/she will contribute to the successful design, implementation and maintenance of infrastructure...

  • Network Engineer

    2 weeks ago

    Singapore NTT SINGAPORE PTE. LTD. Full time

    We are seeking a motivated and detail-oriented Network Engineer (L1) to join our team. This entry-level role is part of our Managed Services team, where you will provide first-line support to ensure the smooth operation of clients’ IT infrastructure and systems. The role involves proactively identifying, investigating, and resolving technical issues,...

  • L1 Helpdesk Support

    6 days ago

    Singapore AvePoint Full time

    **Beyond Secure.** **L1 Helpdesk Support**: **Location**: Singapore **Employment Type**: Full-Time **Start Date**: As soon as possible Are you someone who enjoys helping others and resolving basic IT issues? We are looking for a reliable and customer-oriented individual to join our team as an L1 Helpdesk Support. This role is ideal for someone with a...