L1 Technical Support Engineer

1 week ago

Singapore STYL Solutions Pte Ltd Full time $40,000 - $80,000 per year

About STYL Solutions

Ride on the wave of Industry 4.0 Join STYL Solutions in the forefront of using Fintech and IoT technologies for smart city/nation transformation. Headquartered in Singapore with R&D center in Vietnam, STYL Solutions designs, develops, and supplies hardware, software and integrated solutions for applications in payment, loyalty management, location tracking, self-service operation, telemetry.

Our market segment coverage extends from financial services, retail, mass transit, education to social services markets in Singapore and South Asia Pacific.

Our vision is to use Fintech and IoT to create smart and efficient cities that enhance Quality of Life through convenience and healthier living.

Job Description

We are seeking a proactive and customer-oriented L1 Technical Support Engineer to provide first-line support for our solutions, including terminals, devices, and related software platforms. This role will handle user inquiries, diagnose and resolve basic technical issues, and escalate complex cases to higher-level engineers or product teams. You will play a key role in ensuring smooth operations for our customers by delivering efficient technical assistance and professional service across multiple support channels.

Responsibilities

1. First-Level Troubleshooting & Technical Assistance

  • Act as the first point of contact for customers experiencing technical issues with hardware, software, or connectivity.
  • Diagnose and resolve common problems through guided troubleshooting steps.
  • Assist clients with system setup, configuration, and basic user guidance.
  • Refer to internal knowledge base and documentation to provide accurate, consistent solutions.
  • Escalate unresolved or critical issues to L2/L3 engineers or product specialists, ensuring clear case handover.

2. Incident Management & Documentation

  • Log all customer interactions and technical issues in the support ticketing system.
  • Categorize and prioritize incidents to ensure timely resolution within agreed SLAs.
  • Track open cases, provide regular status updates to customers, and close tickets upon resolution.
  • Prepare reports on recurring issues, escalation trends, and resolution performance to support process improvement.

3. Customer Support & Relationship Management

  • Provide prompt, clear, and professional communication to customers across phone, email, and chat support channels.
  • Conduct follow-ups with clients to confirm systems and devices are fully functional after troubleshooting.
  • Maintain strong, professional relationships with customers by delivering reliable and empathetic support.
  • Act as the voice of the customer by capturing feedback and sharing insights with internal teams to improve products and services.

Job Requirements

  • Diploma/Degree in Information Technology, Computer Science, or related discipline.
  • 1-3 years of experience in IT helpdesk or technical support related roles
  • Good understanding of POS systems, payment-related solutions and JIRA Service Management Platform is an advantage.
  • Strong problem-solving and analytical skills with the ability to multitask.
  • Excellent communication and interpersonal skills, with a customer-first mindset.
  • Familiarity with remote support tools, ticketing systems, and troubleshooting methodologies.
  • Willingness to support field deployments or on-site maintenance when required.
  • Language proficiency in Mandarin for liaising with mandarin-speaking stall owners and merchants will be a plus

  • L1 Technical Support

    6 days ago

    Singapore ZENITH INFOTECH (S) PTE LTD. Full time

    Presently we have a Job Opening for a L1 Technical Support position - Provide initial troubleshooting and support for incidents. - Escalate incidents that cannot be resolved by the service desk to the appropriate L2 support team and monitor progress.

  • L1 Technical Support Engineer

    4 days ago

    Singapore STYL SOLUTIONS PTE. LTD. Full time

    **About STYL Solutions** Our market segment coverage extends from financial services, retail, mass transit, education to social services markets in Singapore and South Asia Pacific. Our vision is to use Fintech and IoT to create smart and efficient cities that enhance Quality of Life through convenience and healthier living. We are seeking a proactive and...

  • L1 IT Support Engineer

    4 days ago

    Singapore Luxoft Full time

    **Project** Description**: We are looking for experienced and enthusiastic L1 IT support engineers. Team is expected to cover normal Singapore working hours from client office Mon-Fri. Luxoft offers great opportunities for building IT career in different directions. Powerful Luxoft training center provides hundreds of training on programming, software...

  • L1 Support Engineer

    7 days ago

    Singapore TekisHub Consulting Services Full time $40,000 - $60,000 per year

    We are seeking an L1 Support Engineer to provide first-line support for IT systems, ensuring system uptime and incident resolution in accordance with SLA commitments. This role requires round-the-clock monitoring, troubleshooting, and coordination with technical teams and vendors.Key Responsibilities:Monitor and maintain systems (hardware & software) to...

  • Desktop support

    2 days ago

    Singapore Michael Page Full time

    Join to apply for the Desktop Support (L1)role at Michael Page . The opportunity to work in a professional and supportive environment. A chance to enhance your skills and knowledge in the technology sector. About Our Client Our esteemed client is a wholly owned subsidiary of a global asset management group, specialising in macroeconomic and fixed-income...

  • L1 Helpdesk Support

    6 days ago

    Singapore AvePoint Full time

    **Beyond Secure.** **L1 Helpdesk Support**: **Location**: Singapore **Employment Type**: Full-Time **Start Date**: As soon as possible Are you someone who enjoys helping others and resolving basic IT issues? We are looking for a reliable and customer-oriented individual to join our team as an L1 Helpdesk Support. This role is ideal for someone with a...

  • Java Production Support

    1 week ago

    Singapore Power IT Services Full time

    Greetings!!! We are hiring for **Java Production Support(L1 Support) role** with leading MNC in **Singapore.** **Job Description**: - Should have **4 to 6 years of experience in Java, Oracle, Spring Boot microservices**: - Must have **Proficiency Level of E2**: - Strong knowledge in Java, Soap web services, Spring Boot and Microservices - Good knowledge...

  • Network Engineer

    2 weeks ago

    Singapore NTT SINGAPORE PTE. LTD. Full time

    We are seeking a motivated and detail-oriented Network Engineer (L1) to join our team. This entry-level role is part of our Managed Services team, where you will provide first-line support to ensure the smooth operation of clients’ IT infrastructure and systems. The role involves proactively identifying, investigating, and resolving technical issues,...

  • System Engineer L1

    1 week ago

    Singapore U3 Infotech Pte Ltd. Full time

    Job - L1 System Engineer - To provide 24 x 7 support for Data Center running on 12 hours shift - Assisting the Customer in the verification, isolation and/or provision of a temporary work around for the incident/problem logged. - Resolving the incident/problem onsite. - Escalating unsolvable problems and service requests to the System and/or Software...

  • L1 Helpdesk Support

    2 days ago

    Singapore Avepoint Full time

    Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data...