Customer Experience
5 days ago
Customer Experience : Business Unit Director - APJ The Customer Experience Business Unit Director – Asia leads and drives collaboration across the organisation, identifying needs and developing scalable solutions. As part of the leadership team, this role prioritises objectives, implements strategies to achieve company initiatives, and ensures operational excellence across the business unit. The Director is responsible for project management and delivery, business growth, client satisfaction, and profitability. Responsibilities Project Management & Delivery: Oversee the end-to-end delivery of projects, ensuring they are completed on time, within scope, and to the highest quality standards. Strategic Problem Solving: Drive the resolution of challenging client situations, strategising and implementing best practices for effective issue management. Business Mindset: Apply strong commercial acumen to all decisions, focusing on business growth, profitability, and sustainable success. Technical Adoption: Lead and strategise the adoption of new technologies, ensuring the business unit remains at the forefront of innovation. Technology Expertise: Demonstrate strong experience with Salesforce, MuleSoft, and e-commerce technologies, leveraging these platforms to deliver value to clients. People & Client Relationship Management: Directly and indirectly manage staff, fostering professional development and personal growth. Build and maintain strong relationships with clients, partners, and stakeholders. P&L Ownership: Drive the business unit’s profit and loss, making informed decisions to ensure financial health and growth. Go/No-Go Decisions: Take ownership of critical project decisions, including go/no-go assessments, to safeguard project success and client satisfaction. Profitability Management: Calculate, monitor, and forecast project profitability, ensuring ongoing and future projects meet financial targets. Leadership & Reporting: Support senior leadership, set objectives, provide guidance, and deliver performance reports at board meetings. Market & Opportunity Development: Identify and capitalise on growth opportunities, market trends, and emerging technologies. Company Representation: Represent the company at events and conferences, enhancing VISEO’s brand and market presence. Profile Bachelor’s Degree in IT/Computer Science, Management, or a related discipline. 10+ years of progressive leadership experience, ideally in a relevant industry. At least 6–7 years in a directorial role. Proven track record in sales, business development, and client management. Strong exposure to Salesforce, e-commerce, and related technologies; experience with MuleSoft is highly valued. Demonstrated ability to manage complex projects and drive results. Excellent interpersonal, communication, and leadership skills. Strong organisational skills and the ability to prioritise in a fast-paced environment. Innovative, motivational, and goal-oriented mindset. Experience with partner management and development. Commitment to continuous learning and development. Ability to work collaboratively across functional areas. Seniority level Director Employment type Full-time Job function Information Technology and Consulting Industries IT Services and IT Consulting #J-18808-Ljbffr
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Head of Customer Experience
5 days ago
Singapur, Singapore Nil Full timeA leading financial services organisation is seeking an experienced leader to shape the strategic direction of its customer experience function and uplift overall service standards. This role leads a variety of teams focused on customer engagement, service delivery, and experience design — with a strong mandate to modernise, transform, and raise the bar on...
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Data & AI Scientist (Singapore-based)
7 days ago
Singapur, Singapore Momos Customer Engagement Full timeOverview Momos is a rapidly growing startup headquartered in San Diego and Singapore, building AI for customers at every location. Momos works with leading enterprise multi-location brands and QSRs globally, such as Firehouse Subs, Shake Shack, and Baskins Robbins, and powers the entire customer stack with AI for 20,000 locations globally. At Momos, our core...
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Assistant Director, Customer Experience
3 weeks ago
Singapur, Singapore PAP Community Foundation Full timeKey Responsibilities Develop and execute the strategic vision and direction for the team, ensuring that customer and organisational service needs are met. Improve the customer service experience by creating engaging and effective processes, policies and standards, and establishing performances metrices for the team. Develop and implement methods to record,...
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Senior Manager, Customer Experience
3 weeks ago
Singapur, Singapore NTUC First Campus Full timeReporting to the Assistant Director, Customer Experience, we’re looking for a Senior Manager, Customer Experience & Systems to be the key person to lead the various systems used by Business Operations Dept. This is a strategic leadership role where you’ll optimise our systems to drive enrolment growth and create seamless customer experiences....
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Senior Manager, Customer Experience
4 weeks ago
Singapur, Singapore NTUC First Campus Full timeOverview Reporting to the Assistant Director, Customer Experience, we’re looking for a Senior Manager, Customer Experience & Systems to be the key person to lead the various systems used by the Business Operations Department. This is a strategic leadership role where you’ll optimise our systems to drive enrolment growth and create seamless customer...
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Customer Experience Assistant
3 days ago
Singapur, Singapore TAILORED JEWEL (SG) PTE. LTD. Full timePay: SGD 1,400-1,700/month (≈21 hrs/week) • Rate: SGD /hour Schedule: Tue, Thu, Fri - 11:00 AM-6:00 PM Location: 21-20, 79 Anson Road (Tanjong Pagar, CBD)Start: ASAP • Employment: Part-time employee (CPF applies for SG/PR)About us Tailored Jewel is an award-winning online jeweller with an appointment-based sales office in Tanjong Pagar. We design and...
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2D Visual Designer
3 weeks ago
Singapur, Singapore Experience Matters Full timeExperience Matters is an event agency that dreams, designs, manages, and delivers experiential events for clients and their audience. Based in Singapore, they are the agency behind several prominent government meetings involving world leaders, industry movers and shakers. Their work with leading multinational enterprises takes them around the globe, creating...
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Customer Experience Program Manager
5 days ago
Singapur, Singapore DIRECT SEARCH ASIA PTE. LTD. Full timeKey Responsibilities Deliver solutions aligned with business requirements, customer specifications, and cost models. Conduct monthly and annual performance reviews with the Group Manager. Support regular customer meetings to review KPIs and service delivery. Drive service improvement and cost optimization initiatives to achieve performance targets. Lead...
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Customer Experience
5 days ago
Singapur, Singapore Adecco Full timeCustomer Experience & Insights Deputy Director Get AI-powered advice on this job and more exclusive features. Adecco provided pay range This range is provided by Adecco. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A Singapore government agency driving national initiatives to enhance...
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Customer Experience
2 weeks ago
Singapur, Singapore Adecco Full timeAbout the role We\'re looking for a seasoned leader to head customer insights, experience strategy, and service process improvements for a public sector agency focused on enhancing community well-being. In this role, you will: Lead the collection and analysis of customer data to identify insights and drive actionable improvements. Develop and execute a...
