Head of Customer Experience
5 days ago
A leading financial services organisation is seeking an experienced leader to shape the strategic direction of its customer experience function and uplift overall service standards. This role leads a variety of teams focused on customer engagement, service delivery, and experience design — with a strong mandate to modernise, transform, and raise the bar on service quality across the organisation. Key Responsibilities Lead and execute the organisation’s customer experience strategy to enhance service quality, customer satisfaction, and operational efficiency. Oversee and inspire diverse teams across customer operations, service improvement, and experience innovation, fostering collaboration and accountability. Drive modernisation and transformation initiatives to strengthen service delivery, digital engagement, and responsiveness across all touchpoints. Redefine processes, introduce best‑in‑class service practices, and embed a customer‑first mindset across the business. Partner with digital, marketing, and product functions to design seamless and differentiated customer journeys. Build a high‑performing, empowered service culture through coaching, capability building, and continuous feedback loops. Establish measurable KPIs to track progress in service quality, customer experience, and operational excellence. Requirements Bachelor’s degree in business, Management, or a related discipline. At least 12–15 years of experience in leading large‑scale customer service or experience operations, ideally in transformation or modernisation environments. Strong leadership capability to manage diverse teams and drive organisation‑wide change. Proven record of uplifting service quality and driving process improvements. Strategic and hands‑on approach, with excellent stakeholder management and communication skills. Seniority Level Director Employment Type Full-time Job Function Customer Service #J-18808-Ljbffr
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Head of Customer Service
1 day ago
Singapur, Singapore Movers Inn International Relocation Full timeWe’re Hiring: Head of Customer Service Division – Relocation Services Location: INDIA | Type: Full-time Are you a customer experience leader passionate about delivering world‑class relocation services? Join Movers Inn Relocation , where we help families, professionals, and corporates move seamlessly across the globe. We’re looking for an experienced...
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Head of Customer Service
2 weeks ago
Singapur, Singapore Michael Page Full timeJoin to apply for the Head of Customer Service role at Michael Page . About Our Client Our client is a premier gymnastics academy dedicated to delivering world‑class training, exceptional service, and a transformative experience for every student. With a focus on excellence, structure, and innovation, the academy offers a meticulously designed gymnastics...
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Head of Customer Service
2 weeks ago
Singapur, Singapore APAC Michael Page Full timeThis is a dynamic leadership role overseeing customer experience, and operational excellence in a fast-growing enrichment startup. Ideal for individuals who thrive in fast-paced environments, enjoy coaching teams, and want to make a meaningful impact on business growth and student success. Client Details Our client is a premier gymnastics academy dedicated...
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Head of Customer Service
2 weeks ago
Singapur, Singapore Michael Page International Pte Ltd Full timeThis is a dynamic leadership role overseeing customer experience, and operational excellence in a fast-growing enrichment startup. Ideal for individuals who thrive in fast-paced environments, enjoy coaching teams, and want to make a meaningful impact on business growth and student success. Client Details Our client is a premier gymnastics academy dedicated...
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Head of Customer Success | Fintech
1 day ago
Singapur, Singapore Dada Consultants Full timeHead of Customer Success We are partnering with a fast‑growing fintech company to hire a Head of Customer Success. The suitable incumbent is a strategic and hands‑on leader responsible for building and scaling the customer success function from the ground up. Job Responsibilities Design and implement customer‑success strategies, workflows, and systems...
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Head of Customer Success
4 weeks ago
Singapur, Singapore SGB Full timeThe Head of Customer Success will be a foundational leader, responsible for defining, building, and executing the end-to-end customer success strategy from the ground up. This highly entrepreneurial role requires extensive hands-on experience in process design, system implementation, and team leadership, with a strong focus on delivering a seamless,...
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Head of Customer Service
1 week ago
Singapur, Singapore Robert Walters plc Full timeOverview A leading gymnastics academy in Singapore is seeking a Head of Customer Service to champion the customer journey and inspire a dedicated front-line team. As the driving force behind service excellence, you will shape strategies that foster enrolment, retention, and satisfaction, while working closely with senior leadership to align customer service...
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Head of Customer Service
5 days ago
Singapur, Singapore Robert Walters plc Full timeOverview A leading gymnastics academy in Singapore is seeking a Head of Customer Service to champion the customer journey and inspire a dedicated front-line team. As the driving force behind service excellence, you will shape strategies that foster enrolment, retention, and satisfaction, while working closely with senior leadership to align customer service...
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Head of Customer Service
2 weeks ago
Singapur, Singapore Robert Walters Full timeA leading gymnastics academy in Singapore is seeking a Head of Customer Service to champion the customer journey and inspire a dedicated front-line team. As the driving force behind service excellence, you will shape strategies that foster enrolment, retention, and satisfaction, all while working closely with senior leadership to align customer service...
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Head of Customer Service
7 days ago
Singapur, Singapore ACCA Careers Full timeThis is a dynamic leadership role overseeing customer experience, and operational excellence in a fast-growing enrichment startup. Ideal for individuals who thrive in fast-paced environments, enjoy coaching teams, and want to make a meaningful impact on business growth and student success. Our client is a premier gymnastics academy dedicated to delivering...
