Head of Customer Success | Fintech
2 days ago
Head of Customer Success We are partnering with a fast‑growing fintech company to hire a Head of Customer Success. The suitable incumbent is a strategic and hands‑on leader responsible for building and scaling the customer success function from the ground up. Job Responsibilities Design and implement customer‑success strategies, workflows, and systems across all service channels. Oversee complex customer issues and ensure timely, high‑quality resolutions. Collaborate with cross‑departments to enhance the customer journey. Build, mentor, and lead a high‑performing customer‑success team. Monitor KPIs and feedback to identify trends and drive continuous improvement. Ensure service operations comply with internal policies and regulatory standards. Job Requirements At least 8 years of experience in customer‑success or service leadership, preferably in fintech or banking. Proven ability to establish and scale customer‑success operations. Strong knowledge of digital banking products and transaction processes is a plus. Customer‑focused, analytical, and solution‑oriented, with strong stakeholder management. Seniority Level Director Employment Type Full‑time Job Function Customer Service Industries Banking, Technology, Information and Media, and Financial Services We regret to inform you that only shortlisted candidates will be notified. Licence Number: 18S9037 EA Registration Number: R #J-18808-Ljbffr
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Head of Customer Success
4 weeks ago
Singapur, Singapore SGB Full timeThe Head of Customer Success will be a foundational leader, responsible for defining, building, and executing the end-to-end customer success strategy from the ground up. This highly entrepreneurial role requires extensive hands-on experience in process design, system implementation, and team leadership, with a strong focus on delivering a seamless,...
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Head of Customer Success
4 weeks ago
Singapur, Singapore ASIA GULF CLOUD PTE. LTD. Full timeOverview The Head of Customer Success will be a foundational leader, responsible for defining, building, and executing the end-to-end customer success strategy from the ground up. This highly entrepreneurial role requires extensive hands-on experience in process design, system implementation, and team leadership, with a strong focus on delivering a seamless,...
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Head of Customer Success
4 days ago
Singapur, Singapore ASIA GULF CLOUD PTE. LTD. Full timeOVERVIEW The Head of Customer Success will be a foundational leader, responsible for defining, building, and executing the end-to-end customer success strategy from the ground up. This highly entrepreneurial role requires extensive hands-on experience in process design, system implementation, and team leadership, with a strong focus on delivering a seamless,...
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Head of Onboarding
3 weeks ago
Singapur, Singapore Michael Page Full timeAbout Our Client Our Client is an established and leading Fintech and Payment platform, currently looking for a Head of Onboarding. Job Description Lead the Onboarding team and manage new client onboarding activities. Develop and maintain KYC/CDD/EDD procedures in line with MAS regulations and internal policies. Review and approve onboarding cases, including...
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Head of Cards
1 week ago
Singapur, Singapore Hyphen Partners Full timeGet AI-powered advice on this job and more exclusive features. Direct message the job poster from Hyphen Partners Connecting the best talent with the most innovative firms | A leading fintech is hiring a Head of Cards to take full business ownership of one of Singapore’s most recognized consumer card product. This is a leadership role that combines...
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Head of Customer Success
4 days ago
Singapur, Singapore Recooty Full timeJob Responsibilities Reporting to SVP & Head APAC , you will be a key strategic driver for establishing Tapad’s Identity platform in APAC. Your job is to ensure customer success for our marketer partners by utilizing the Tapad platform to achieve their digital sales and distribution goals. Focusing on Tapad customers in APAC, you will have end-to-end...
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Head Of Customer Success
2 weeks ago
Singapur, Singapore Rubick Full timeOverview Rubick.ai is one of the fastest-growing eCommerce enablement platforms. We specialise in Product Discovery, Search, and Market Intelligence for marketplaces, brands, and sellers. We offer an end-to-end full-stack Product Information, Cataloging, and Marketing platform as a solution for eCommerce. Rubick has catalogued over 5M SKUs for 200+ leading...
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Head of Compliance – Leading Fintech Firm
2 weeks ago
Singapur, Singapore Ethos BeathChapman Full timeHead of Compliance – Leading Fintech Firm Join to apply for the Head of Compliance – Leading Fintech Firm role at Ethos BeathChapman The Role: My client is a growing payments firm and we are looking for a Singapore Head of Compliance to join the team in Singapore. You will be overseeing the licensing and AML related matters, and be part of their growth...
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Head of Software Operations
2 days ago
Singapur, Singapore Cygnify Full timeHead of Software Operations - AI Fintech Job Title: Head of Software Operations - AI Fintech We are partnering with an AI Fintech firm who is seeking a high caliber operations leader to oversee large‑scale software operations and vendor delivery. Key Responsibilities Lead day‑to‑day operations across technology, product, and delivery teams. Manage and...
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Customer Success Manager
6 days ago
Singapur, Singapore OCTOMATE STAFFING PTE. LTD. Full timeThe Customer Success (GTM) Manager plays a strategic role in driving customer adoption, satisfaction, and growth across the fintech product portfolio. This role bridges the gap between sales, product, and operations, ensuring customers achieve measurable success and long-term value from the company's financial technology solutions.Key Responsibilities...