Customer Experience

A leading financial services organisation is seeking an experienced leader to shape the strategic direction of its customer experience function and uplift overall service standards. This role leads a variety of teams focused on customer engagement, service delivery, and experience design — with a strong mandate to modernise, transform, and raise the bar on...

Overview Momos is a rapidly growing startup headquartered in San Diego and Singapore, building AI for customers at every location. Momos works with leading enterprise multi-location brands and QSRs globally, such as Firehouse Subs, Shake Shack, and Baskins Robbins, and powers the entire customer stack with AI for 20,000 locations globally. At Momos, our core...

Key Responsibilities Develop and execute the strategic vision and direction for the team, ensuring that customer and organisational service needs are met. Improve the customer service experience by creating engaging and effective processes, policies and standards, and establishing performances metrices for the team. Develop and implement methods to record,...

Reporting to the Assistant Director, Customer Experience, we’re looking for a Senior Manager, Customer Experience & Systems to be the key person to lead the various systems used by Business Operations Dept. This is a strategic leadership role where you’ll optimise our systems to drive enrolment growth and create seamless customer experiences....

Overview Reporting to the Assistant Director, Customer Experience, we’re looking for a Senior Manager, Customer Experience & Systems to be the key person to lead the various systems used by the Business Operations Department. This is a strategic leadership role where you’ll optimise our systems to drive enrolment growth and create seamless customer...

Pay: SGD 1,400-1,700/month (≈21 hrs/week) • Rate: SGD /hour Schedule: Tue, Thu, Fri - 11:00 AM-6:00 PM Location: 21-20, 79 Anson Road (Tanjong Pagar, CBD)Start: ASAP • Employment: Part-time employee (CPF applies for SG/PR)About us Tailored Jewel is an award-winning online jeweller with an appointment-based sales office in Tanjong Pagar. We design and...

Experience Matters is an event agency that dreams, designs, manages, and delivers experiential events for clients and their audience. Based in Singapore, they are the agency behind several prominent government meetings involving world leaders, industry movers and shakers. Their work with leading multinational enterprises takes them around the globe, creating...

Key Responsibilities Deliver solutions aligned with business requirements, customer specifications, and cost models. Conduct monthly and annual performance reviews with the Group Manager. Support regular customer meetings to review KPIs and service delivery. Drive service improvement and cost optimization initiatives to achieve performance targets. Lead...

About the role We\'re looking for a seasoned leader to head customer insights, experience strategy, and service process improvements for a public sector agency focused on enhancing community well-being. In this role, you will: Lead the collection and analysis of customer data to identify insights and drive actionable improvements. Develop and execute a...

JUST GRADUATED? ORD DONE? NO EXPERIENCE? NO WORRIES!Step into a people-first career! What's In It For You • Face-to-Face Interactions - Build trust and create memorable experiences.• Assist Customers - Answer questions and guide them with confidence.• Professional Growth - Sharpen your communication and service skills.Why You'll Love It Here: • ✨...