IT Helpdesk Engineer

2 weeks ago

Singapur, Singapore PERSOL Full time

Shift Schedule Rotational Shift Work Monday to Friday – Shift-1: 0700 – 1630hrs Monday to Friday – Shift-2: 0830 – 1800hrs Monday to Friday – Shift-3: 1330 – 2300hrs Saturday – Shift-1: 0700 – 1630hrs Location Farrer Park Responsibilities 1. Incident Management Log all incidents (via phone or email) into the Incident Management System, take ownership, ensure follow‑up and resolution within agreed SLA timeline. Provide 1st level support and resolution to technical issues involving desktop clients, standard and client applications, and hardware issues. Provide technical service to end users, troubleshooting issues related to personal computers, applications, and IP phones. Perform remote assistance through diagnostic techniques and relevant questions. Escalate to L2 or 3rd Party hardware vendor and the Helpdesk Team Lead as needed. Serve as the single point of contact between end‑users and next‑level support until issue is resolved. Ensure that all information keyed into the Incident Management System is accurate and complete. 2. Asset Management Set up new desktops and laptops in accordance with the organization policy. Ensure all desktops/laptops and IT peripherals deployed are in working condition; rectify any issues. Maintain accurate asset information, ensuring all items are tagged and recorded into the asset database with necessary signed forms. Report any discrepancy in data to the Helpdesk Team Lead. 3. Desktop Software/Patch Management Assist in testing and rollout of software/patches to all desktops/laptops. Collaborate and provide technical support to other IT teams as required. Provide daily, weekly, and monthly updates on progress. Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL SG job application platform - GO Mobile. We regret to inform that only shortlisted candidates will be notified. #J-18808-Ljbffr

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