IT Helpdesk Engineer
2 weeks ago
RotationalShift Work Monday to FridayShift-1: 0700 – 1630hrsShift-2: 0830 – 1800hrsShift-3: 1330 – 2300hrsSaturdayShift-1: 0700 – 1630hrs Responsibilities: Incident Management To log all incidents (either via phone or email) into the Incident Management System and taking ownership of incidents and service requests from end user and ensure follow up and resolving the tickets within agreed SLA timeline Provide 1st level support and resolution to technical issues involving desktop clients, standard and client applications, and hardware issue Provide technical service to end users, troubleshooting issues related to personal computers, applications, and IP phones Perform remote assistance through diagnostic techniques and pertinent questions To follow through all the necessary escalation to L2 or 3rd Party hardware vendor and to Helpdesk Team Lead Single point of contact between end-users, next level support until issue is resolved To ensure all the information keyed into the Incident Management System are accurate and complete Asset Management Setup of new desktops and laptops in accordance with organization policy Ensure all desktops / laptops and IT peripherals deployed are in working condition else rectification to be done Ensure the accuracy of the asset information such as all are tagged and recorded into the asset database accompanied by necessary form duly signed Report any discrepancy of data to Helpdesk Team Lead Desktop Software/Patch Management To assist in the testing and rollout of the software / patches to all desktops / laptops Work closely and provide technical support to other IT teams as required Provide daily /weekly/ monthly update on the progress Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL SG job application platform - GO Mobile. We regret to inform that only shortlisted candidates will be notified. #J-18808-Ljbffr
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IT Helpdesk Engineer
4 weeks ago
Singapur, Singapore UTAC Full timeTechnology Service Desk Engineer (Singapore) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. Responsibilities Deliver helpdesk services to end-users in accordance with established procedures and service KPIs, ensuring timely response and follow-up on all open tickets and...
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Senior IT Helpdesk Engineer
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Singapur, Singapore Sea Full timeJoin to apply for the Senior IT Helpdesk Engineer role at Sea Continue with Google Continue with Google Join to apply for the Senior IT Helpdesk Engineer role at Sea Get AI-powered advice on this job and more exclusive features. Sign in to access AI-powered advices Continue with Google Continue with Google Continue with Google Continue with Google Continue...
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Helpdesk Support Engineer
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Singapur, Singapore User Experience Researchers Pte Ltd (Singapore) Full timeHelpdesk Support Engineer - User Experience Researchers Pte Ltd (Singapore) We are seeking a dedicated IT Support Specialist to join our team and ensure seamless technology operations across our organisation. This role combines technical expertise with excellent customer service skills to support end-users and maintain critical IT infrastructure across...
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IT Helpdesk Engineer
2 weeks ago
Singapur, Singapore PERSOL Full timeShift Schedule Rotational Shift Work Monday to Friday – Shift-1: 0700 – 1630hrs Monday to Friday – Shift-2: 0830 – 1800hrs Monday to Friday – Shift-3: 1330 – 2300hrs Saturday – Shift-1: 0700 – 1630hrs Location Farrer Park Responsibilities 1. Incident Management Log all incidents (via phone or email) into the Incident Management System, take...
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IT Helpdesk Engineer
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Singapur, Singapore FARBEN INFORMATION (SINGAPORE) PTE. LTD. Full timeJob Descriptions: System Software Maintenance: Routine maintenance, installation, upgrades, user guidance, and configuration services for Windows operating systems; as well as system installation, image creation and maintenance. Hardware fault detection, location, and troubleshooting Switch-to-terminal network connectivity and troubleshooting Supports wired...
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Helpdesk Support Engineer
2 weeks ago
Singapur, Singapore USER EXPERIENCE RESEARCHERS PTE. LTD. Full timePosition Overview We are seeking a dedicated IT Support Specialist to join our team and ensure seamless technology operations across our organisation. This role combines technical expertise with excellent customer service skills to support end-users and maintain critical IT infrastructure across multiple locations on Sentosa Island. Key Responsibilities...
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Entry Level IT Helpdesk Engineer
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Singapur, Singapore Alphaeus Pte. Ltd. Full timeEntry Level IT Helpdesk Engineer - OJT Provided As an IT Service Desk Engineer, your primary responsibility is to provide remote IT support to end users through phone calls, email, or live chat whenever end users encounter any IT‑related issues. Responsibilities Provide accessible, timely, effective, efficient, and professional quality service to resolve...
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Singapur, Singapore Alphaeus Pte. Ltd. Full timeEntry - IT Helpdesk Engineer | OJT Provided | East | Up to $2400 To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight. Be available to take calls. Accurate assessment/ resolution of problems. Provide first level support to troubleshoot and solve technical problems. Incident tracking and...
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Singapur, Singapore Alphaeus Pte. Ltd. Full timeIT Service/Helpdesk Support Engineer | East | Shift | Up to $3200 Provide first-line technical support and issue resolution through phone and email channels, ensuring First Call Resolution (FCR) where possible. Respond to incoming calls and emails promptly, adhering to response time targets and service level agreements (SLAs). Perform initial troubleshooting...
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Application Support Engineer
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Singapur, Singapore Peoplebank Asia Full timeJoin to apply for the Application Support Engineer role at Peoplebank Asia Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Peoplebank Asia Overview Functional Helpdesk Analyst Responsibilities Ensure that all requests are properly logged and categorised, tracked, followed up end-to-end, resolved, and closed....
