Head of Customer Service
1 week ago
Do you prefer setting the rules of the road or leading the fastest racing team? At Cogoport, we’re doing both — setting global benchmarks while delivering customer service at full throttle. As we scale across Southeast Asia and beyond, Cogoport’s mission is to transform the way global trade operates — by making it faster, more cost-effective, and radically transparent. Our Customer Service function is the nerve center that ensures promises are kept, trust is built, and delight is delivered. This is your opportunity to lead the charge in building one of the most customer-obsessed freight platforms in the world. What You Will Do Own the strategy and execution of the entire Customer Service function across Southeast Asia. Build and lead a high-performing team spanning Booking Desk, Documentation Control, and Escalation Management. Set and improve KPIs including CSAT, NPS, First Response Time, Resolution SLA , and Retention Rate . Implement Lean, Six Sigma , and automation best practices to remove inefficiencies and scale effortlessly. Drive cross-functional initiatives with Product, Ops, Tech, and Sales to ensure end-to-end customer satisfaction. Create structured escalation management and issue resolution frameworks with internal and external stakeholders. Monitor VOC (Voice of Customer) insights and use them to refine playbooks, process flows, and journey maps. Represent Customer Success in leadership meetings and proactively drive product/process improvements based on service feedback. Success Metrics CSAT > 90%, NPS consistently trending upwards Resolution time SLA met for >95% of issues % of automated responses/workflows implemented YoY improvement in customer retention and repeat bookings Employee satisfaction and productivity within the CS function Who You Are MBA from a reputed institution (Bachelor’s in Business or Engineering preferred) 10+ years in service leadership roles across customer operations, success, or support At least 3 years in logistics, freight forwarding, or international supply chain experience (preferred) Deep knowledge of CX design, service operations, and contact center management Lean Six Sigma Black Belt certification preferred; strong track record of process optimization Visionary yet execution-driven — someone who can scale from 0 to 1, then 1 to 100 Strong communicator, people leader, and cross-functional collaborator Empathy-first mindset paired with data-driven decision-making What We Offer A leadership seat to design and scale customer service across Southeast Asia Access to digital customer experience tooling and automation infrastructure A global team culture that values experimentation, empathy, and ownership Fast-paced environment with autonomy to build and lead from the front Salary range: Competitive Salary, based on experience and expertise A chance to transform how customers experience global logistics — and build a legendary service organisation #J-18808-Ljbffr
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Head of Customer Service
3 days ago
Singapur, Singapore Michael Page Full timeJoin to apply for the Head of Customer Service role at Michael Page . About Our Client Our client is a premier gymnastics academy dedicated to delivering world‑class training, exceptional service, and a transformative experience for every student. With a focus on excellence, structure, and innovation, the academy offers a meticulously designed gymnastics...
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Head of Customer Service
3 days ago
Singapur, Singapore APAC Michael Page Full timeThis is a dynamic leadership role overseeing customer experience, and operational excellence in a fast-growing enrichment startup. Ideal for individuals who thrive in fast-paced environments, enjoy coaching teams, and want to make a meaningful impact on business growth and student success. Client Details Our client is a premier gymnastics academy dedicated...
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Head of Customer Service
3 days ago
Singapur, Singapore Michael Page International Pte Ltd Full timeThis is a dynamic leadership role overseeing customer experience, and operational excellence in a fast-growing enrichment startup. Ideal for individuals who thrive in fast-paced environments, enjoy coaching teams, and want to make a meaningful impact on business growth and student success. Client Details Our client is a premier gymnastics academy dedicated...
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Head of Customer Service
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Singapur, Singapore Robert Walters plc Full timeOverview A leading gymnastics academy in Singapore is seeking a Head of Customer Service to champion the customer journey and inspire a dedicated front-line team. As the driving force behind service excellence, you will shape strategies that foster enrolment, retention, and satisfaction, while working closely with senior leadership to align customer service...
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Head of Customer Service
3 days ago
Singapur, Singapore Robert Walters Full timeA leading gymnastics academy in Singapore is seeking a Head of Customer Service to champion the customer journey and inspire a dedicated front-line team. As the driving force behind service excellence, you will shape strategies that foster enrolment, retention, and satisfaction, all while working closely with senior leadership to align customer service...
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Head of Customer Service
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Singapur, Singapore ACCA Careers Full time2 days ago Be among the first 25 applicants This is a dynamic leadership role overseeing customer experience, and operational excellence in a fast-growing enrichment startup. Ideal for individuals who thrive in fast-paced environments, enjoy coaching teams, and want to make a meaningful impact on business growth and student success. Client Details Our client...
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Legal Service Officer
2 weeks ago
Singapur, Singapore Singapore Legal Service Full timeWhat the role is The Legal Service is conducting a targeted recruitment exercise for candidates interested in a career as a Legal Service Officer and appointment as Head of Knowledge Management at the Attorney-General's Chambers. The Attorney-General’s Chambers("AGC") is committed to enhancing the rule of law and maintaining the integrity of Singapore’s...
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Head of Customer Success
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Singapur, Singapore SGB Full timeThe Head of Customer Success will be a foundational leader, responsible for defining, building, and executing the end-to-end customer success strategy from the ground up. This highly entrepreneurial role requires extensive hands-on experience in process design, system implementation, and team leadership, with a strong focus on delivering a seamless,...
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Head of Customer Success
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Singapur, Singapore ASIA GULF CLOUD PTE. LTD. Full timeOverview The Head of Customer Success will be a foundational leader, responsible for defining, building, and executing the end-to-end customer success strategy from the ground up. This highly entrepreneurial role requires extensive hands-on experience in process design, system implementation, and team leadership, with a strong focus on delivering a seamless,...
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Head of Customer Success
2 weeks ago
Singapur, Singapore Straight Up Full timeHead of Customer Success – Remote We are an international provider of personal development and leadership education programs, supporting clients in more than 100 countries. Our aim is to help professionals from diverse sectors—including healthcare, education, technology, and law—achieve greater clarity, direction, and results in both their professional...
