Head of Customer Success

2 weeks ago


Singapur, Singapore Straight Up Full time

Head of Customer Success – Remote We are an international provider of personal development and leadership education programs, supporting clients in more than 100 countries. Our aim is to help professionals from diverse sectors—including healthcare, education, technology, and law—achieve greater clarity, direction, and results in both their professional and personal lives. We operate in a collaborative, values‑driven environment where integrity, growth, and meaningful contribution are central to our work. The Opportunity – Head of Customer Success In this role you will work closely with prospective and new clients, guiding them through the process of understanding and engaging with our programs. You will help ensure a smooth transition from initial contact to active participation, focusing on building trust and providing clear, relevant information. This position follows a performance‑based, commission‑only structure. It is best suited for professionals who enjoy autonomy, have strong relationship‑building skills, and appreciate an entrepreneurial approach where rewards are connected to outcomes. Key Responsibilities Conduct outreach campaigns using platforms like LinkedIn and Facebook (training provided) Lead structured discovery calls to explore fit and support client decision‑making Build rapport with prospective clients through professional and value‑driven conversations Guide clients through onboarding and early engagement stages Maintain ongoing communication using digital tools such as video conferencing, email, and CRM systems Collaborate with peers to share best practices and enhance client experiences Participate in regular training sessions to strengthen communication, service, and leadership skills Requirements At least 5 years of experience in client success, account management, consultative sales, or related roles Ability to conduct outreach campaigns using platforms like LinkedIn and Facebook (training provided) Ability to lead structured discovery calls to explore fit and support client decision‑making Strong verbal and written communication skills in English Comfortable using CRM systems, online meeting tools, and scheduling platforms Organized, self‑motivated, and able to work independently in a remote environment An interest in personal development and leadership topics What You Can Expect Fully remote work with flexibility in managing your own schedule A performance‑based earnings structure, with details provided during the interview process Structured onboarding and ongoing training support A collaborative, people‑focused culture How To Apply If you are a client‑focused professional seeking a flexible, purpose‑driven role, we encourage you to submit your application and explore how your expertise can make a difference. #J-18808-Ljbffr



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