Area Manager, Operations

ABOUT AMAZON OPERATIONS

Operations are at the heart of Amazon business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. In these key roles, you'll come help us exceed productivity goals and deliver against our customer promises. Our goal is simple: to offer the world's greatest selection of products and services with the world's best customer experience.

ABOUT THE ROLE

As an Area Manager, you will have the opportunity to lead and develop your own team of Amazon Associates; one of your main focuses will be motivating, mentoring, and coaching your team. You will be responsible for engaging your team during a shift to maintain the highest levels of safety, quality, attendance performance and engagement are maintained. To achieve this, managers are expected to provide their associates with the tools needed for success as well as keenly drive productivity and efficiency through data-driven decisions and analytical problem-solving. This role is located in Singapore.

KEY RESPONSIBILITIES

• Supporting all safety programs and compliance to ensure a safe work environment for all Associates

• Developing performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality

• Partnering with the management team to establish and maintain quality control standards

• Proactively identifying and leading process improvement initiatives and Lean tools

• Building and executing productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other Area Managers to balance labor

• Leading and developing a team of Amazon associates

• Communicating policies to associates and act as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed

• Ensuring procedures are followed for building security and product loss prevention

• Creating, managing, and supporting recognition and communication programs

• This is a hands-on role that requires you to work closely with your team on the shop floor to solve problems and remove barriers

Key job responsibilities

Create, oversee, and drive a culture of safety and well-being.

Analyse and implement changes to keep quality and productivity at a consistently high level.

Oversee projects to streamline processes, optimise productivity and increase quality of service for customers within your area of responsibility.

Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence.

Work collaboratively with management-level colleagues to standardise shift practices.

A day in the life

You'll work on a shift pattern at one of our sites. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You'll also oversee process improvements within your area and drive implementation.

A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvements and wide-scale operational contingency tasks. You'll also be a role model and mentor to new managers.

Basic Qualifications

• Bachelor's degree or equivalent, or 3+ years of Amazon (blue badge/FTE) experience

• 3+ years of employee and performance management experience

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

• Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership

• Relevant experience in using data or anecdotal evidence to influence business decisions

• Experience working with Lean, Six Sigma and Kaizen techniques

• Experience working in another logistics environment

Preferred Qualifications

• 3+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.