
Operations Area Manager
6 days ago
Position: Operations Area Manager
Job Description:
- Manage and oversee daily operations of multiple outlets, ensuring adherence to brand standards.
- Drive operational efficiency by monitoring sales targets, implementing staff training plans, and introducing service improvement initiatives.
- Conduct regular outlet inspections, provide optimization suggestions, and follow up on implementation.
- Analyze financial and operational data to enhance profitability, control costs, and improve overall customer satisfaction.
- Support new store openings, including manpower planning, process setup, and smooth management of daily operations.
- Mentor outlet managers and staff, fostering a high-performance culture.
- Monitor market trends and competitor activity to recommend proactive improvements in operations, menu offerings, and customer engagement.
Job requirements:
- Minimum 5 years of experience in outlet operations or management, preferably in quick-service restaurants. Prior exposure to Chinese or Hunan cuisine brands is a strong advantage.
- Prior experience as an Operations Area Manager or similar role managing 5 or more outlets.
- Excellent team coordination skills with the ability to guide and motivate employees.
- Strong analytical skills to identify operational issues and propose solutions.
- Minimum education level of Diploma or higher in Hospitality, Restaurant Management, or a related field.
Leadership
Troubleshooting
Microsoft Office
Microsoft Excel
Analytical Skills
Interpersonal Skills
Inventory
Administration
Restaurant Management
Project Management
Team Coordination
Employee Training
Communication Skills
Banking
Customer Satisfaction
Customer Service
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