Change and Transformation Manager

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Role: Associate, Change and Transformation Manager

Opportunity Overvie w: Robert Walters has an exciting opportunity for an "Associate, Change and Transformation Manager" to join the client for a contract position. This role will provide exposure to a truly international and multi-cultural environment that appreciates and respects individuality

About our Cli ent: Our client is the Fifth largest global bank globally by assets, with 2400 locations in over 50 markets. Our client has approximately 360 years of history. Its global network has over 180,000 employees. It was ranked as the fourth largest in the world

Purpose of role:

The Change and Transformation Manager will lead strategic initiatives within the Transaction Banking division, focusing on optimizing Client Implementation processes through offshoring. This role requires a dynamic leader who can drive change, work with cross-functional teams across the APAC region, and ensure seamless integration of offshored operations to enhance efficiency and service delivery.

Strategic

• Develop and implement change management strategies to support standardization of offshoring initiatives across the region.
• Collaborate with senior management to align offshoring strategies with business objectives and new products to market.

Change Management:

• Lead and manage end-to-end project delivery for offshoring initiatives, ensuring projects are completed on time and within budget.
• Perform deep dive and document existing processes and procedures to formulate, rationalize and propose a new Regional Standardized Operating Model to improve internal efficiencies and improved client onboarding experience.
• Coordinate with various departments to ensure smooth transition and integration of offshored processes.
• Design and implement new digital workflow tool(JIRA) to allow visibility and tracking of client implementation cases across the region.

Stakeholder Engagement:

• Engage with key stakeholders to gather requirements, address concerns, and ensure alignment with business goals.
• Facilitate communication between onshore and offshore teams to maintain transparency and collaboration.

Risk Management and Compliance:

• Identify potential risks associated with offshoring and develop mitigation strategies.
• Ensure compliance with regulatory requirements and internal policies related to offshoring.

Performance Monitoring and Reporting:

• Establish KPIs to measure the success of offshoring initiatives and report on progress to senior management.
• Continuously assess and improve offshored processes to enhance performance and efficiency.

Team Leadership and Development:

• Lead and mentor a team of professionals, fostering a culture of continuous improvement and innovation.
• Provide training and support to ensure team members are equipped to manage offshored operations effectively.

Job requirements:

• Bachelor's degree in Business Administration, Finance, or similar field.
• Minimum 5 years' experience in change management and transformation within the banking sector, in transaction banking.
• Experience in project management with a track record of successful offshoring initiatives.
• Excellent communication and interpersonal skills to engage with stakeholders at all levels.
• Ability to work in a fast-paced environment and manage multiple priorities.

Client promotes collaboration and aims to provide a supportive and inclusive environment where all individuals can maximize their full potential.

As we are continuously hiring for all our clients in the region, we will retain your CV in our database for any other positions that may fit your profile. Therefore, please let us know if you are not agreeable to that.

Seniority level

• Seniority level Associate

Employment type

• Employment type Contract

Job function

• Job function Project Management
• Industries Banking and Financial Services

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